Lyric Estrada

• Led operational initiatives to enhance service delivery and improve customer satisfaction.
• Developed training programs for staff, optimizing performance and ensuring high-quality animal care standards.
• Implemented efficient scheduling systems.
• Collaborated with veterinary partners to ensure comprehensive care for all pets in service.
• Implemented strategic initiatives to improve customer satisfaction and retention rates.
• Managed budget allocations for service operations, optimizing resource utilization.
• Established quality assurance protocols to maintain high service excellence.
• Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
• Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
• Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
• Took ownership of customer issues and followed problems through to resolution.

• Scheduling
• Interviewing/hiring
• Inventory
• Shift supervisor

Restaurants opened

Primanti Brothers: Avon, IN. Allison Park, PA. The Waterfront (Pittburgh, PA) Lancaster, PA.

• Trained all front of house employees (bartenders, servers, key holders) how to run and successfully operate a brand new Primanti Brothers restaurant with the same attitude and charisma as the homebased Pittsburgh, Pennsylvania restaurants.

• Cash handler
• Server