Lyric Jones
Haines City,FL
Summary
Goals: Seeking a full time position as a Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2026
2026
years of professional experience
Work History
Patient Support Representative Knipper Health
Ingenium Talent /
2025 - Current
- Managed patient inquiries and resolved issues to enhance satisfaction and care experience.
- Coordinated with healthcare providers to ensure accurate patient information and appointment scheduling.
- Educated patients on treatment plans and services, fostering understanding and compliance.
- Streamlined communication processes between departments to improve operational efficiency.
Substitute Teacher
Kelly Services
2024 - 2025
- Developed and implemented lesson plans to meet diverse student needs.
- Managed classroom behavior through effective communication and engagement strategies.
- Adapted teaching methods to accommodate various learning styles and abilities.
- Collaborated with permanent staff to ensure continuity in educational delivery.
Tier 2 Customer Service Representative
Primo Water
Lakeland, FL
06.2021 - 2024
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded promptly to incoming sales leads and requests for technical support.
- Documented support interactions for future reference.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Monitored systems in operation and quickly troubleshot errors.
- Researched product and issue resolution tactics to address customer concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Oracle trained
- Coffee and Filtration
Customer Service Associate/Cashier
Walmart
Winter Haven, FL
06.2017 - 06.2021
- Checked personal identifications during alcohol and tobacco sales.
- Collected and authorized guest payments.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
Education
ICD-10 Coding - undefined
High School Diploma -
Winter Haven High School
Winter Haven, FLMedical Coding and Billing Program) -
Ridge Technical College
Skills
- Register trained
- Computer trained
- ICD10
- CPT
- P>Inbound and outbound calling
- P>Quality assurance
- P>Account management
- P>Negotiation
- P>Cash register systems
- P>Purchase assistance
- P>Product knowledge
- P>Payment collection
- P>Order taking
- P>Refunds and exchanges
- P>Product restocking
- P>Basic math skills
- P>Product and service sales
- P>Cash register operation
- P>Cleaning and sanitizing
- P>Cash Handling
Timeline
Tier 2 Customer Service Representative
Primo Water
06.2021 - 2024
Customer Service Associate/Cashier
Walmart
06.2017 - 06.2021
ICD-10 Coding - undefined
Medical Coding and Billing Program) -
Ridge Technical College
Patient Support Representative Knipper Health
Ingenium Talent /
2025 - Current
Substitute Teacher
Kelly Services
2024 - 2025
High School Diploma -
Winter Haven High School