Jessica Nicolls
Oregano's
Flagstaff,AZ
3
Languages
5
years of professional experience
Retail professional with proven track record in managing store operations and driving sales growth. Renowned for fostering collaborative team environment and adapting to dynamic retail demands. Reliable and results-oriented, with expertise in customer service and merchandising. Committed to driving store performance and fostering customer satisfaction.
Work History
To-Go Specialist/Restaurant Hostess
3 Months- Prepared and packaged customer orders with attention to quality and presentation.
- Managed order accuracy by double-checking items before delivery.
- Collaborated with kitchen staff to ensure timely preparation of to-go meals.
- Implemented process improvements that enhanced order fulfillment efficiency.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
Sales Associate
10 Months- Assisted customers in locating merchandise and making informed purchasing decisions.
- Maintained cleanliness and organization of the sales floor to enhance customer experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out procedures.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Trained new staff on operational procedures and customer service best practices, fostering team development.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier/Self-Checkout
6 Months- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to enhance store operations and improve customer satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Night staff
5 Months- Supervised overnight care for dogs, ensuring safety and comfort.
- Maintained clean and organized kennel environments to promote hygiene standards.
- Managed feeding schedules, adhering to dietary requirements for various breeds.
- Monitored animal behavior, identifying signs of stress or illness for timely intervention.
- Developed efficient workflows for nighttime operations, enhancing overall efficiency.
- Fostered a positive work environment by promoting teamwork among night staff members and resolving conflicts amicably when they arose.
Sandwich Artist
2 Months- Crafted customized sandwiches and salads according to customer preferences and dietary requirements.
- Maintained cleanliness and organization of workstations, ensuring compliance with food safety standards.
- Assisted in training new team members on sandwich preparation techniques and customer service protocols.
- Managed inventory levels by monitoring stock and restocking supplies as needed to ensure availability.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Contributed to promotional campaigns by effectively communicating daily specials and upselling additional menu items.
- Implemented efficient workflow processes that reduced sandwich preparation time, improving overall service speed.
Sales Associate
8 Months- Implemented inventory control measures to minimize loss and enhance stock accuracy.
- Provided feedback on product displays, contributing to improved visual merchandising strategies.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Summer Camp Counselor
2 Months- Facilitated daily camp activities, ensuring engagement and safety for participants.
- Collaborated with team members to develop age-appropriate programming and schedules.
- Monitored camper behavior, addressing issues promptly to maintain a positive environment.
- Provided emotional support to campers when needed, fostering a sense of belonging within the community.
- Maintained accurate records of camper attendance, incident reports, and medical information to ensure proper documentation for all activities.
- Fostered positive relationships with campers, parents, and staff, ensuring open communication and a supportive environment.
Education
Some College (No Degree) - Psychology/ Spanish in Health Services
High School Diploma
Skills
Experience in leadership roles
Excellent communication skills
Ability to take direction and apply to what is needed
CPR trained
Register trained
Cash handling experience
Strong multitasking
Phone etiquette
Initiative-taking
Quick learner
Flexibility
Conflict resolution
Languages
English
Full Professional
Spanish
Limited Working
Swedish
Elementary
Timeline
To-Go Specialist/Restaurant Hostess
Oregano's
04.2026 - CurrentRead More
Sales Associate
Goodwill of Central and Northern Arizona
05.2025 - 03.2026Read More
Cashier/Self-Checkout
Safeway
11.2024 - 05.2025Read More
Night staff
Kingsmark Kennels
06.2024 - 11.2024Read More
Sandwich Artist
Subway
02.2024 - 04.2024Read More
Sales Associate
Ross Dress for Less
06.2023 - 02.2024Read More
Summer Camp Counselor
Flagstaff Athletic Club
06.2021 - 08.2021Read More
Northern Arizona University
Some College (No Degree) from Psychology/ Spanish in Health Services
Read More
Flagstaff High School
High School Diploma
Read More