Lyric Keller
Akron,OH
Summary
Dynamic Remote Administrative & Virtual Support Specialist with a proven track record at Independent Contractor, enhancing operational efficiency through expert customer service and CRM utilization. Skilled in managing digital workflows and improving communication systems, I excel in delivering high-quality support while maintaining strong attention to detail and fostering client relationships.
Experienced with troubleshooting complex technical issues to ensure smooth operations. Utilizes effective communication and problem-solving skills to resolve user concerns promptly. Knowledge of customer service principles and support tools, fostering positive user experiences.
Overview
6
6
years of professional experience
Work History
Remote Administrative & Virtual Support Specialist
Independent Contractor – Remote
01.2023 - Current
- Delivered high-level virtual assistance to clients including scheduling, email organization, research, and document preparation to support seamless daily operations.
- Managed digital files, created spreadsheets, and maintained accurate data across multiple software systems.
- Coordinated meetings, prepared agendas, and ensured all follow-up tasks were completed with precision.
- Improved communication flow by implementing structured inbox labeling and priority sorting systems, increasing response efficiency.
- Utilized Google Workspace and CRM tools to streamline workflow and reduce administrative processing time.
Customer Support & Live Chat Specialist
BlueSky Remote Services – Remote
08.2021 - 12.2022
- Provided prompt customer support through live chat, resolving inquiries efficiently.
- Utilized CRM software to track customer interactions and ensure accurate follow-up.
- Collaborated with team members to enhance chat response templates for improved communication.
- Analyzed customer feedback to identify trends and inform service improvements.
Social Media & Content Support Assistant
BrightWave Media – Remote
05.2020 - 07.2021
- Scheduled daily posts across Instagram, Facebook, and TikTok using social media planning tools.
- Conducted hashtag research and trend monitoring to improve content visibility and engagement.
- Responded to comments and direct messages to maintain strong community interaction.
- Prepared basic graphics and layouts in Canva to support brand consistency and visual appeal.
- Analyzed weekly engagement data and prepared reports that highlighted growth opportunities.
Remote Virtual Receptionist & Scheduling Coordinat
AssistMe Solutions – Remote
11.2019 - 04.2020
- Managed inbound calls, appointment scheduling, and calendar adjustments for 15+ clients daily.
- Delivered fast and friendly communication to customers, enhancing service satisfaction and reducing missed appointments.
- Organized inquiries into categorized folders, improving response speed and overall workflow.
- Coordinated Zoom meetings, prepared reminders, and followed up with attendees to confirm participation.
- Handled confidential information with professionalism and strong attention to detail.
Education
GED -
Covington High
Covington, LASkills
- Customer service
- Remote support
- Support services
- Customer relationship management
Timeline
Remote Administrative & Virtual Support Specialist
Independent Contractor – Remote
01.2023 - Current
Customer Support & Live Chat Specialist
BlueSky Remote Services – Remote
08.2021 - 12.2022
Social Media & Content Support Assistant
BrightWave Media – Remote
05.2020 - 07.2021
Remote Virtual Receptionist & Scheduling Coordinat
AssistMe Solutions – Remote
11.2019 - 04.2020
GED -
Covington High