Open To Work
Lyric Sanders
Grand Prairie
Summary
Results-driven Senior Operations Coordinator with expertise in customer relationship management, team leadership, and project development. Focused on strategic communications and enhancing customer retention through effective data analysis. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Seasoned Senior Operations Coordinator with significant experience in managing complex operational processes. Demonstrated ability to optimize efficiency, improve service quality and reduce costs through the implementation of effective strategies and standards. Strengths include leadership, strategic planning, resource allocation, and project management. Impactful contributions have resulted in streamlined operations, increased productivity and enhanced customer satisfaction in previous roles.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Senior Operations Coordinator
Veho Tech Inc.
New York
03.2022 - 10.2025
- Maintained accurate records of customer interactions and transactions.
- Utilized CRM software to track customer inquiries and follow-ups.
- Coordinated schedules and organized meetings for cross-functional teams.
- Collaborated with teams to enhance the overall customer experience.
- Developed training materials that enhanced team understanding of customer needs.
- Analyzed data sets for trends and anomalies to identify opportunities for process improvement.
- Successfully managed daily operations of a large team, ensuring efficient workflow and customer satisfaction.
- Developed and implemented new processes to improve operational efficiency and reduce costs.
- Collaborated with cross-functional teams to ensure project deadlines were met in a timely manner.
- Enforced corporate standards while providing exceptional customer service throughout the organization.
- Led cross-functional projects that improved operational efficiency.
- Collaborated with stakeholders to develop long-term strategic plans for growth.
- Managed scheduling and logistics for team meetings and project deadlines.
- Developed training materials for new hires and conducted onboarding sessions.
- Coordinated the resolution of customer service issues in a timely manner.
- Provided guidance and direction to staff on daily operational tasks and projects.
Billing Specialist
Spectrum
Irving
12.2020 - 08.2021
- Utilized CRM tools to track customer interactions and maintain comprehensive records.
- Applied conflict resolution techniques to address client concerns effectively and professionally.
- Conducted training sessions for team members on best practices in customer service protocols.
- Coordinated resolution of client inquiries to enhance overall customer experience.
- Reviewed account information to provide accurate updates and support for customer needs.
- Identified process inefficiencies, leading to improved billing accuracy and reduced discrepancies.
- Streamlined communication channels between departments, enhancing response times and client engagement.
- Implemented process improvements to enhance billing accuracy and efficiency.
- Assisted customers with setting up payment plans and options clearly.
- Answered customer inquiries regarding billings, payments, account status.
- Worked with team members to identify and develop process improvements.
Retail Sales Associate
Target
Grand Prairie
08.2018 - 12.2019
- Assisted customers in locating merchandise and providing product information.
- Collaborated with team members to enhance customer service experiences.
- Trained new employees on store policies and customer service techniques.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Associate of Science -
Dallas College
Dallas, TX 08.2021 - 12.2023
Concorde Career College
Grand Prairie, TX 08.2015 - 07.2016
Skills
- Scheduling coordination
- Zendesk
- Project planning and development
- Decision-making
- Customer relationship building
- Strategic communications
- Customer retention
- Staff mentoring & leadership
- Training and mentoring
- Schedule management
- Customer relationship management
- Team collaboration
- Slack
- Internal & Proprietary Logistics Software
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Senior Operations Coordinator
Veho Tech Inc.
03.2022 - 10.2025
Associate of Science -
Dallas College
08.2021 - 12.2023
Billing Specialist
Spectrum
12.2020 - 08.2021
Retail Sales Associate
Target
08.2018 - 12.2019
Concorde Career College
08.2015 - 07.2016