Lyric Vaughn
Saltillo,MS
Summary
I am a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
CNA, Labor and Delivery
North Mississippi Medical Center
10.2022 - 11.2023
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Cashier
Walmart
01.2021 - 10.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Representative
Maxxsouthbb
01.2020 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Soldier
US Army
01.2019 - 12.2019
- Enhanced unit readiness by conducting thorough training sessions and evaluations.
- Improved overall team efficiency through regular maintenance and organization of equipment and resources.
Education
No Degree - Nursing
Mississippi University For Women
Columbus, MS12.2025
High School Diploma -
Calhoun City High School
Calhoun City, MS05.2017
Skills
- Critical thinking
- Multitasking
- Active listening
- Ethical practice
- Data Entry
- Information Security
- Consultative Sales
- Product Knowledge
- Drawer Balancing
- Cash Register Operation
- Cash Handling
- Returns Processing
- Equipment Maintenance
- Strategic Thinking
- Buddy Care and First Aid
- Secure Communication
Timeline
CNA, Labor and Delivery
North Mississippi Medical Center
10.2022 - 11.2023
Cashier
Walmart
01.2021 - 10.2022
Customer Service Representative
Maxxsouthbb
01.2020 - 06.2022
Soldier
US Army
01.2019 - 12.2019
No Degree - Nursing
Mississippi University For Women
High School Diploma -
Calhoun City High School