Lyrics Ferguson
Long Beach,CA
Summary
Dynamic and personable professional dedicated to creating a welcoming and valued experience for every guest. Proven ability to quickly grasp customer service protocols and employ effective communication techniques to enhance customer satisfaction. Eager to leverage and further develop interpersonal and problem-solving skills across diverse roles. Extensive fast food experience, adept at managing customer interactions while fostering a positive and energetic workplace atmosphere.
Overview
1
1
Language
2
2
Certifications
4
4
years of professional experience
Work History
Guest Service Representative/Retail Merchandiser
Target
Long Beach, Ca
07.2025 - Current
- Focused on understanding guest needs to improve satisfaction and streamline assistance.
- Executed restocking procedures for cleaning merchandise while memorizing sales floor arrangement for improved customer service.
- Improved customer service ratings by addressing concerns promptly and professionally.
- Achieved high customer satisfaction through effective cash transaction processing. Resolved customer inquiries promptly, enhancing experience. Contributed to smooth operations by executing cashier duties proficiently.
Fast Food Worker/Head Cashier
Dave's Hot Chicken
Long Beach, CA
04.2025 - 03.2026
- Assisted guests to create a friendly dining atmosphere. Operated cash register and addressed customer concerns promptly. Managed cash transactions effectively.
- Coordinated sorting, cooking, and processing of food orders, maintaining effective communication throughout the process.
- Assisted in preparing ingredients to support efficient kitchen operations. Maintained cleanliness and organization of preparation areas. Helped coordinate closing tasks for next day's readiness.
- Assisted customers with inquiries, enhancing overall shopping experience.
Guest Service Representative/Retail Sales Associate
Marshals
Long Beach, CA
02.2023 - 03.2025
- Oversaw cash handling processes to maintain accuracy and efficiency. Resolved customer issues to enhance satisfaction and retention. Championed loyalty program initiatives to boost customer engagement.
- Oversaw sales floor organization, merchandise restocking, and maintenance of a welcoming shopping environment.
- Assisted guests with check-in and check-out processes, ensuring smooth transitions and positive experiences.
- Coordinated end-of-day activities to ensure store readiness for next day.
Education
High School Diploma -
Polytechnic High School
Long Beach, CA2025
Skills
- Excellent Customer Service
- Customer satisfaction
- Attention to detail
- Computer skills
- Adaptable mindset
- Cash handling
- Trustworthiness
- Determined
- Open minded
- Goal-oriented
Certification
Food Handlers Certificate/Card
Languages
Spanish
Professional Working
Timeline
Guest Service Representative/Retail Merchandiser
Target
07.2025 - Current
Fast Food Worker/Head Cashier
Dave's Hot Chicken
04.2025 - 03.2026
Guest Service Representative/Retail Sales Associate
Marshals
02.2023 - 03.2025
High School Diploma -
Polytechnic High School