Alyssa Goins
Summary
I am very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Making people happy makes me happy and anything | can do I will. I strive to get my work done and go above and beyond. Being organized and ready for the day is very important.
Overview
6
6
years of professional experience
Work History
Pharmacist Customer Care
Lifestance Health
Indianapolis
03.2024 - 07.2025
- Helped patients get their medications set up for delivery as well as providing great customer service care.Helped patients with questions and needs.Worked with PA, claims and insurance.
Customer Service Representative
Peterman Brothers
Greenwood
04.2023 - 02.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Answered constant flow of customer calls with minimal wait times.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers" experiences.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Educated customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
Sales Associate
Hollywood Feed
Greenwood
04.2021 - 04.2023
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong relationships with customers and recommending appropriate products based on their needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Sales Associate
Goodwill
Greenwood
04.2019 - 11.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Center Grove
Greenwood, INSome College (No Degree) - Chemistry
Iupui
Indianapolis, INSkills
- Building rapport
- Process Improvement
Brand representation
Reading Comprehension
Data Entry
Critical Thinking
Problem-solving abilities - Relationship Building
- Conflict Resolution
- Direct Sales
- Appointment Scheduling
- Live chat support
- Customer Service
Timeline
Pharmacist Customer Care
Lifestance Health
03.2024 - 07.2025
Customer Service Representative
Peterman Brothers
04.2023 - 02.2024
Sales Associate
Hollywood Feed
04.2021 - 04.2023
Sales Associate
Goodwill
04.2019 - 11.2020
Center Grove
Some College (No Degree) - Chemistry
Iupui