Lysandra Amburgey
Mount Sterling,KY
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at Judy Water Association and Montgomery County Public Schools. Excelled in problem-solving and Microsoft Outlook, significantly improving client relations and operational efficiency. Renowned for critical thinking and professional demeanor, consistently achieving positive outcomes in high-stress situations.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Judy Water Association
03.2001 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Substitute Teacher
Montgomery County Public Schools
08.2005 - 05.2006
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Office Registered Nurse
Winchester Surgical Associates
03.1986 - 08.2000
- Ensured safety in the workplace by strictly adhering to infection control practices, implementing proper waste disposal procedures, and maintaining a clean environment for patients and staff members.
- Facilitated continuity of care by communicating effectively with primary care physicians, specialists, and other healthcare providers regarding patient progress and needs.
- Collaborated effectively with administrative staff members to streamline paperwork processing for increased accuracy in billing systems.
- Monitored vital signs regularly to track changes in patient conditions that may require immediate intervention or adjustment in treatment plans.
- Developed strong rapport with patients by addressing their concerns thoroughly and providing prompt assistance when needed.
Education
Bachelor of Science - Nursing
Eastern Kentucky University
Richmond, KY12.1985
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Microsoft Outlook
- Appointment Scheduling
- Scheduling
- Professional telephone demeanor
- Client Relations
Timeline
Substitute Teacher
Montgomery County Public Schools
08.2005 - 05.2006
Customer Service Representative
Judy Water Association
03.2001 - 06.2024
Office Registered Nurse
Winchester Surgical Associates
03.1986 - 08.2000
Bachelor of Science - Nursing
Eastern Kentucky University
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