Lysandra Blanco
Tampa,Florida
Summary
Reliable and customer-focused receptionist with 4 years of experience supporting front desk operations in fast-paced environments. Skilled in managing calls, scheduling appointments, handling administrative tasks, and providing excellent customer service. Known for strong communication, organization, and multitasking abilities.
Overview
1
1
Certification
Work History
Front Desk Coordinator
Tampa General Hospital
Tampa, FL
- Greet and check in patients while verifying personal and insurance information
- Answer and direct high-volume phone calls in a fast-paced medical environment
- Schedule patient appointments and manage provider calendars
- Maintain accurate patient records and ensure confidentiality (HIPAA compliance)
- Assist with front office organization and daily administrative tasks
- Crossed trained front and back desk
Patient Services Representative
BayCare Health System
Tampa, FL
- Assisted patients with check-in/check-out and appointment scheduling
- Handled insurance verification and basic billing questions
- Managed incoming calls and routed them to appropriate departments
- Updated patient information and maintained electronic records
- Provided excellent customer service in a clinical setting
Legal Receptionist / Office Assistant
Smith & Associates Law Firm
Tampa, FL
- Greeted clients and maintained a professional front office environment
- Answered and directed incoming calls to attorneys and staff
- Scheduled client consultations and managed attorney calendars
- Prepared and organized legal documents and client files
- Handled confidential information with discretion
Education
High School Diploma - undefined
Tampa, FloridaSkills
- Customer Service
- Multitasking & Time Management
- Phone & Email Communication
- Scheduling & Calendar Management
- Microsoft Office (Word, Excel, Outlook)
- Data Entry & Filing
- Professional Communication
- BLS certified
Certification
BSL CERTIFICATION
ADDITIONAL INFORMATION
- 4+ years of receptionist and customer service experience
- Strong organizational and communication skills
- Ability to work in fast-paced environments
- English and Spanish speaking
Timeline
Front Desk Coordinator
Tampa General Hospital
Patient Services Representative
BayCare Health System
Legal Receptionist / Office Assistant
Smith & Associates Law Firm