Lysette Martinez
Reno,NV
Summary
Detail-oriented professional with a strong background in customer service and records management. Proficient in bilingual communication and adept at resolving customer issues, contributing to improved client satisfaction and loyalty.
knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
BDC Service Representative
Corwin Buick GMC & Cadillac
Reno, NV
08.2025 - Current
- Managed customer inquiries to provide accurate service information.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Maintained patient records in electronic systems, ensuring compliance with privacy regulations.
- Maintained organized records of customer interactions for quality assurance purposes.
Men’s Department Lead
Dillards
Reno, NV
11.2024 - 07.2025
- Provided expert advice on fabric choices, color coordination, and suit customization options.
- Managed client records diligently, maintaining accurate measurements and purchase history for future reference.
- Conducted consultations with clients to determine their specific needs, preferences, and budget.
- Assisted in organizing store events, such as trunk shows or promotional sales, attracting new clientele.
Team Lead
Walmart
Reno, NV
01.2023 - 11.2024
- Resolved inquiries and complaints with effective problem-solving techniques thus enhancing loyalty.
- Mentored junior team members, fostering a positive work environment for learning and growth.
- Implemented effective merchandising techniques when training staff to enhance product visibility and drive sales through online platforms.
- Coordinated with store managers from other locations to implement successful sales strategies, boosting revenue.
Agriculture Associate
Cal Ranch
Reno, NV
06.2021 - 05.2023
- Implemented safety protocols to minimize risks associated with animal handling procedures.
- Performed best practices for livestock management and care techniques.
- Collaborated with veterinary services to monitor animal health and welfare standards.
- Conducted regular assessments of livestock conditions, addressing issues promptly to maintain quality standards.
- Led initiatives to improve animal husbandry practices, fostering a culture of continuous improvement within the team.
Education
Associate of Science - Clinical Psychology
Truckee Meadows Community College
Reno, NV06.2027
Associate of Science - Forensic Science
University of Nevada Reno
Reno, NV2027
NHA - Certified Clinical Medical Assistant
Stepful
New York, NY12.2025
Skills
- Customer relationship management
- Records management
- Documentation
- Medical terminology
- Calendar management
- Office administration
- Typing and filing
- Customer service
- Fluent in Spanish & French
- CPR Certified
- Customer service
Timeline
BDC Service Representative
Corwin Buick GMC & Cadillac
08.2025 - Current
Men’s Department Lead
Dillards
11.2024 - 07.2025
Team Lead
Walmart
01.2023 - 11.2024
Agriculture Associate
Cal Ranch
06.2021 - 05.2023
Associate of Science - Clinical Psychology
Truckee Meadows Community College
Associate of Science - Forensic Science
University of Nevada Reno
NHA - Certified Clinical Medical Assistant
Stepful