Kendra Liko-Sarpolis
Hometown,IL
Summary
Efficient BDC Service Representative with solid background in customer service, sales, and clerical work. Specialize in maintaining strong customer relationships while improving business productivity. Highly skilled at coordinating appointments, managing data entry tasks, and handling high-volume phone calls. Impactful contributions include streamlining business processes to enhance efficiency and significantly improve customer satisfaction rates.
Overview
8
8
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
BDC Service Representative
WEBB CHEVY OAKLAWN
Oak Lawn, Illinois
06.2025 - 09.2025
- Assisted customers with service inquiries and appointment scheduling.
- Communicated effectively with team members to ensure smooth operations.
- Managed incoming calls, providing clear information about services offered.
- Maintained accurate records of customer interactions and service history.
- Collaborated with service technicians to relay customer concerns promptly.
- Followed up with customers post-service to ensure satisfaction and gather feedback.
- Followed up with customers after completion of service requests.
Receive clerk/Customer Service Cashier
Walmart
Crestwood, Illinois
12.2020 - 06.2025
- Managed inventory control and organization on the sales floor.
- Assisted customers by providing product information and support.
- Processed transactions accurately at the cash register.
- Maintained cleanliness and organization of store displays and shelves.
- Collaborated with team members to restock merchandise efficiently.
- Handled customer inquiries and resolved issues promptly.
- Trained new clerks on store procedures and systems.
- Monitored stock levels and reported shortages to management.
- Assisted customers with inquiries and complaints in a professional manner.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Utilized computer software programs to create reports, labels, forms.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Scanned documents into digital formats ensuring accuracy of content.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Created memos, letters, emails, reports, presentations as requested by management.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Entered data into computer systems accurately and efficiently.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Cashier
Walgreens
Hometown, Illinois
02.2018 - 12.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization in the checkout area.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Associate of Medical Billing - Medical Billing
Moraine Valley Community College
Palos Hills, IL 03.2020 - 06.2020
Oak Lawn Community High School
Oak Lawn, ILSkills
- Appointment scheduling
- Customer relationship management
- Record keeping
- Service coordination
- Follow-up communication
- Inventory management
- Transaction processing
- Product knowledge
- Cash handling
- Team collaboration
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Goal-oriented mindset
- Appointment setting
- Negotiation skills
- Outbound calling
- Persistent Follow-up
- Point-of-sale system
- Data entry
- Outbound and inbound calls
- Quick thinking
- Process payments
- Customer retention
- Phone etiquette
- Customer engagement
- Inbound and outbound calls
- Computer literacy
Languages
English
Beginner
Certification
- Medical Billing Certificate
- Food safty
References
References available upon request.
Timeline
BDC Service Representative
WEBB CHEVY OAKLAWN
06.2025 - 09.2025
Receive clerk/Customer Service Cashier
Walmart
12.2020 - 06.2025
Associate of Medical Billing - Medical Billing
Moraine Valley Community College
03.2020 - 06.2020
Cashier
Walgreens
02.2018 - 12.2020
Oak Lawn Community High School