Overview
Work History
Education
Skills
Timeline
Generic

Conesia Mann

Atlanta,GA

Overview

5
5
years of professional experience

Work History

BDC Service Representative

Toyota Motor Manufacturing
01.2023 - 08.2024
  • Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
  • Reduced no-show rates by diligently confirming appointments via phone or email reminders.
  • Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.

Shift Leader

Krystal
09.2019 - 11.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Education

Associate Of Applied Arts - Early Childhood Education

Atlanta Technical College
Atlanta, GA
12.2023

Skills

  • Strong multitasking
  • Goal-oriented mindset
  • Call center experience
  • Appointment Scheduling
  • Appointment Setting
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Customer Engagement
  • Phone Etiquette

Timeline

BDC Service Representative

Toyota Motor Manufacturing
01.2023 - 08.2024

Shift Leader

Krystal
09.2019 - 11.2023

Associate Of Applied Arts - Early Childhood Education

Atlanta Technical College

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Conesia Mann