Kiara Madrigal
Long Beach ,CA
Summary
Dynamic BDC Service Representative with proven success at Huntington Beach Chrysler Dodge Jeep and Ram, enhancing service appointment bookings through strategic outbound call campaigns. Skilled in customer relationship management and appointment scheduling, I excel in fostering client connections and achieving high customer satisfaction. Committed to delivering exceptional service and collaboration across teams.
Overview
11
11
years of professional experience
Work History
BDC Service Representative
Huntington Beach Chrysler Dodge Jeep and Ram
07.2017 - Current
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Boosted sales of additional services by effectively communicating the benefits to customers.
- Achieved high level of customer service by assisting customers and assessing needs.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
Parts Counter Person
Timmons Volkswagen of Long Beach
02.2014 - 05.2017
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Skills
- Outbound call strategies
- Customer relationship management
- Appointment scheduling
- Data entry accuracy
- Service appointment coordination
- Follow-up calls
- Time management
- Team collaboration
- Customer needs assessment
- Call center experience
- Appointment setting
Languages
Spanish
Native or Bilingual
Timeline
BDC Service Representative
Huntington Beach Chrysler Dodge Jeep and Ram
07.2017 - Current
Parts Counter Person
Timmons Volkswagen of Long Beach
02.2014 - 05.2017
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