Summary
Work History
Education
Skills
Timeline
Generic

Vicki Dykes

Tipp City,OH

Summary

Dynamic and goal-oriented professional with extensive customer service experience at Chevy of Troy Dealership. Proven ability to resolve inquiries and enhance customer engagement through effective problem-solving and appointment scheduling. Strong multitasking skills and a positive attitude contribute to team success and operational efficiency.

Work History

BDC Service Representative

Chevy of Troy Dealership
  • Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
  • Managed appointment scheduling for service visits, ensuring optimal use of technician time.
  • Assisted customers with service recommendations based on vehicle maintenance history and needs.
  • Utilized dealership software to track service orders and maintain accurate records of customer interactions.

Deli Clerk

Krogers Grocery Store
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted in maintaining cleanliness and organization of deli area to ensure food safety standards.
  • Operated slicers, scales, and other equipment to prepare high-quality deli products.
  • Collaborated with team members to meet daily production goals effectively and timely.
  • Monitored product freshness and rotated stock to minimize waste and ensure quality.
  • Trained new staff on proper procedures for food handling and customer interaction.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.

Office Manager

Daymont-Souders Insurance Agency
  • Managed daily office operations to ensure efficiency and effectiveness.
  • Coordinated scheduling and appointment management for team members and clients.
  • Implemented new filing systems to improve document retrieval speed and accuracy.
  • Trained new employees on office procedures and software usage for seamless integration.

Education

High School Diploma -

Wayne High School
Huber Heights, OH
05.1968

Skills

Strong multitasking

Goal-oriented mindset

Call center experience

Appointment scheduling

Positive attitude

Teamwork

Customer service

Problem-solving

Problem-solving abilities

Reliability

Customer engagement

Inbound and outbound calls

Phone etiquette

Outbound and inbound calls

Data entry

Outbound calling

Professionalism

Complaint resolution

Customer inquiry and response

Timeline

BDC Service Representative

Chevy of Troy Dealership

Deli Clerk

Krogers Grocery Store

Office Manager

Daymont-Souders Insurance Agency

High School Diploma -

Wayne High School

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Vicki Dykes