Open To Work
Ruth Juarez
Mission,USA
Work Preference
Summary
Customer service professional with extensive experience in managing client interactions and resolving issues efficiently. Skilled in handling high-volume calls while coordinating with service departments to enhance customer satisfaction. Proven track record of effective communication and problem-solving in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BDC Service Representative
Clark Knapp Honda
01.2025 - Current
- Managed inbound customer inquiries regarding service appointments and vehicle maintenance.
- Developed effective communication strategies to enhance customer satisfaction and retention.
- Streamlined scheduling processes using automotive CRM software, improving appointment accuracy.
- Trained new staff on customer interaction protocols and service department operations.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Service BDC Representative
Bert Ogden Auto Group
04.2021 - 10.2024
- Handled incoming calls to ensure prompt customer assistance.
- Scheduled service appointments for clients efficiently.
- Provided vehicle status updates to enhance customer awareness.
- Facilitated warranty extensions to maximize client benefits.
- Transferred calls to appropriate departments for resolution.
Sales rep
BOOST MOBILE
07.2019 - 07.2021
- Resolved customer issues with phone services to enhance satisfaction.
- Answered incoming calls regarding products and services offered by client.
- Prepared sales reports detailing customer purchases of products and services.
- Entered customer data into computer system while ensuring confidentiality.
- Assisted in training new Telephone Sales Representatives to improve team performance.
Medical Assistant
UPTOWN MEDICAL WELLNESS
09.2017 - 11.2017
- Patient information and education, perform injections, drawing medications, patient vitals, medical records
- Answer phones, schedule appointments, take payments for private pay
- EKG'S, CBC'S
- Medical Records Charting
- Assist with exams or surgeries
- Respiratory testing
- Eye Tests
- Physical examinations
- Ear Lavage
- Communication
- Problem solving
- Time management
- Technical
- Interpersonal
- Wound Care
- Clinical & Lab procedures
- First Aid
- Strep/Flu tests
- Collection of Specimen
- Glucose tests
- Pregnancy tests
- Scheduling appointments
- Patience
- Time management
Cashier and Floor
HALLOWEEN CITY
10.2016 - 11.2016
- Supported customers with costume selection and size identification. Managed purchase transactions to enhance overall efficiency.
Education
Medical (Diploma) - undefined
Brightwood College
11.2017
High School Diploma - undefined
Palmview High School
05.2014
Skills
- Customer service excellence
- Front desk management
- Bilingual communication
- Writing and grammar expertise
- Call center support
- Automotive repair expertise
- Strong multitasking abilities
- Appointment scheduling and setting
- Follow-up calls management
- Positive attitude and teamwork
- Attention to detail
- Problem-solving skills
- Reliability and dependability
- Excellent communication skills
- Active listening techniques
- Verbal and written communication
- Customer engagement strategies
- Inbound and outbound call handling
- Phone etiquette proficiency
- Computer literacy skills
- Complaint resolution techniques
- Multi-line telephone systems operation
- Customer service
- Multitasking
Certification
Driver's License
Languages
Spanish
Timeline
BDC Service Representative
Clark Knapp Honda
01.2025 - Current
Service BDC Representative
Bert Ogden Auto Group
04.2021 - 10.2024
Sales rep
BOOST MOBILE
07.2019 - 07.2021
Medical Assistant
UPTOWN MEDICAL WELLNESS
09.2017 - 11.2017
Cashier and Floor
HALLOWEEN CITY
10.2016 - 11.2016
Medical (Diploma) - undefined
Brightwood College
High School Diploma - undefined
Palmview High School
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