Gladys L Hernandez
Los Angeles,CA
Summary
Dedicated BDC Service Representative with proven expertise in customer relationship management, data entry accuracy, and service appointment scheduling. Committed to enhancing customer satisfaction and optimizing technician workflow.
Overview
21
21
years of professional experience
Work History
BDC Service Representative, CX Coordinator
Scott Robinson Chrysler Dodge Jeep Ram
Torrance, California
09.2019 - 05.2026
- Managed customer inquiries through phone and email communication.
- Scheduled service appointments to optimize technician workflow.
Order Taker
West Central Produce
Downey, California
06.2008 - 05.2015
- Facilitated order processing for chefs to identify ideal products for events.
- Developed profiles for new customer accounts to enhance product recommendations.
Bill Collector
Rena Ware
Santa Fe Springs, California
09.2007 - 03.2008
- Managed customer accounts to ensure timely collection of outstanding payments.
- Communicated with clients regarding overdue invoices and payment arrangements.
Cashier
Macys Department Store
Downey, California
11.2005 - 07.2007
- Assisted customers in selecting apparel tailored to preferences, improving customer satisfaction.
- Addressed customer inquiries on apparel products, enhancing shopping experience.
- Received, ticketed, and stocked merchandise, ensuring accurate inventory management.
Education
High School Diploma -
David Star Jordan High School
Los Angeles, CA07-2004
Skills
- Customer relationship management
- Customer service excellence
- Service appointment scheduling
- CRM software proficiency
- Order processing systems
- Data entry accuracy
Languages
bilingual
Professional
Timeline
BDC Service Representative, CX Coordinator
Scott Robinson Chrysler Dodge Jeep Ram
09.2019 - 05.2026
Order Taker
West Central Produce
06.2008 - 05.2015
Bill Collector
Rena Ware
09.2007 - 03.2008
Cashier
Macys Department Store
11.2005 - 07.2007
High School Diploma -
David Star Jordan High School