Geoffrey Zieman
Portland,OR
Summary
Dynamic professional with extensive experience in customer service and operations management. Skilled in coordinating service appointments and maintaining accurate records, resulting in improved workflow efficiency and customer trust. Eager to leverage skills to enhance service delivery in a challenging environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor/BDC Service Representative
Ron Tonkin Dodge
Milwaukie, OR
08.2025 - 04.2026
- Assisted customers in selecting appropriate vehicle services and parts.
- Coordinated service appointments and maintained accurate customer records.
- Provided detailed explanations of service options to enhance customer understanding.
- Collaborated with technicians to ensure timely completion of service requests.
- Resolved customer inquiries and concerns to improve satisfaction levels.
Service Advisor
Hendrick Dodge Cary
Cary, NC
10.2023 - 08.2025
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated service appointments to optimize technician schedules and improve workflow efficiency.
- Assisted customers in understanding service recommendations, enhancing their satisfaction and trust in services provided.
- Maintained accurate records of customer interactions and service orders using dealership management software.
- Collaborated with technicians to ensure timely completion of vehicle repairs and maintenance tasks.
- Educated customers on vehicle maintenance best practices, promoting preventative care and long-term vehicle health.
General Manager
Marcos's Pizza
Morrisville, NC
12.2019 - 07.2023
- Oversaw daily operations, ensuring consistent quality of food and service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Developed marketing strategies that increased local brand awareness and customer engagement.
- Analyzed sales data to identify trends, driving menu adjustments and promotional efforts.
- Fostered strong relationships with suppliers to secure favorable pricing and timely deliveries.
- Led cost control initiatives, improving profit margins while maintaining high standards.
- Streamlined operational processes, resulting in reduced wait times and improved customer satisfaction.
Shift Leader
Marcos's Pizza
Morrisville, NC
04.2018 - 12.2019
- Supervised team operations and ensured adherence to quality standards during peak hours.
- Trained new employees on food preparation, safety protocols, and customer service best practices.
- Managed inventory levels and coordinated timely restocking of supplies to prevent shortages.
- Implemented efficient workflow processes that reduced order delivery times and improved customer satisfaction.
Assistant Manager
Dominos's Pizza
Durham, NC
12.2016 - 04.2018
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training programs that enhanced team performance and improved service consistency.
Education
High School Diploma -
Apex High School
Apex05-2013
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Goal-oriented mindset
- Client rapport
- Customer relationship management
- Documentation and reporting
- Quality control
- Customer retention
- Listening skills
- Service recommendations
- Price quoting
- Staff education and training
- Performance goals
- Workflow management
- Records management
- Data entry
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 50% growth of customer base.
- Customer Service and Consistency - ran multiple quarters with the company's "5 star gold" metric, making the location one of the top 50 in the company for customer service scores for multiple quarters.
Certification
ServSafe - August 2018 to August 2023
Timeline
Service Advisor/BDC Service Representative
Ron Tonkin Dodge
08.2025 - 04.2026
Service Advisor
Hendrick Dodge Cary
10.2023 - 08.2025
General Manager
Marcos's Pizza
12.2019 - 07.2023
Shift Leader
Marcos's Pizza
04.2018 - 12.2019
Assistant Manager
Dominos's Pizza
12.2016 - 04.2018
High School Diploma -
Apex High School