Oscar Perez
Cape Coral,FL
Summary
Versatile and tech-savvy with hands-on experience as both a mechanic and service advisor. Skilled in diagnosing vehicle issues, communicating effectively with customers, and ensuring high levels of satisfaction. Known for strong customer service, attention to detail, and the ability to bridge technical knowledge with client-focused service. Passionate about technology, with experience building custom computers and working confidently with Windows operating systems and general software tools.
Overview
5
5
years of professional experience
Work History
Service Advisor/BDC Representative
Gettel Chevrolet
Fort Myers, FL
05.2024 - 07.2025
- Conducted follow-up calls with customers after service visits to ensure satisfaction and gather feedback
- Encouraged customers to complete post-service surveys to support improvements in Customer Satisfaction Index (CSI) scores
- Identified and addressed customer concerns promptly to enhance overall service experience
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled service appointments using dealership management software.
- Communicated with technicians to ensure timely repair updates for customers.
Technician
Kia Motors
Cape Coral, FL
02.2023 - 05.2024
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Followed manufacturer specifications for repairs and maintenance procedures.
- Performed routine maintenance on vehicles to ensure optimal performance.
- Assisted in the repair and replacement of vehicle parts and systems.
Technician
Sutherlin Nissan
Fort Myers, FL
08.2021 - 01.2023
- Performed routine maintenance on vehicles to ensure optimal performance.
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Assisted in the repair and replacement of vehicle parts and systems.
- Collaborated with team members to complete service tasks efficiently.
Cashier
Windixie
Cape Coral, FL
05.2020 - 07.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Handled cash, credit, and debit transactions accurately during busy shifts.
Education
High School Diploma -
Beaumont High School
Beaumont, CA06-2018
Some College (No Degree) - Computer Science
Mt San Jacinto College
San Jacinto, CASkills
- Customer service
- Diagnostic testing
- Tech-Savvy
- Bilingual in Spanish
- Data entry
- Technical troubleshooting
- Computer assembly
- Hardware repair
- Operating system expertise
- Reynolds and Reynolds software
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service Advisor/BDC Representative
Gettel Chevrolet
05.2024 - 07.2025
Technician
Kia Motors
02.2023 - 05.2024
Technician
Sutherlin Nissan
08.2021 - 01.2023
Cashier
Windixie
05.2020 - 07.2021
High School Diploma -
Beaumont High School
Some College (No Degree) - Computer Science
Mt San Jacinto College
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