Crystal Paz
Elizabeth,NJ
Summary
Expert in warranty claims with a strong background as a service advisor and BDC coordinator. Proven ability to enhance customer satisfaction and streamline processes. Seeking opportunities for professional growth in a dynamic environment.
Overview
9
9
years of professional experience
Work History
BDC Service Representative/Automotive Service Advisor
BMW of Springfield
Springfield, New Jersey
06.2023 - Current
- Coordinated service appointments for vehicle maintenance and repairs, enhancing customer satisfaction.
- Assisted customers with scheduling appointments for service maintenance and repairs, ensuring smooth operations.
- Managed incoming calls and emails to provide timely resolutions to customer inquiries.
- Processed warranty claims efficiently per company guidelines.
- Assisted customers in understanding vehicle service needs and recommendations.
Family worker
Elizabethport Presbyterian Center Early Childhood
Elizabeth, USA
09.2021 - 06.2023
- Referred parents to community resources to connect them with essential support.
- Perform all student intakes, medical record and file adequately
- Provide classroom assistance when appropriate
- Managed filing and calls to support director's administrative needs.
- Submit monthly reports
- Participated in board-approved training sessions to enhance skills.
- Coordinated workshops and meetings, ensuring all materials were organized and available.
Bilingual Outreach Worker
Elizabethport Presbyterian Center
Elizabeth, USA
07.2017 - 01.2021
- Providing services to our senior citizens in the community, in-home intakes and I&A, senior activities and events
- Senior citizen outreach services
- Coordinated diaper assistance program to support families in Elizabeth.
- Worked part-time as a family support worker.
- Leveraged expertise in SAMS software to enhance service delivery.
- Streamlined service delivery across three departments to improve client access.
- Food pantry department distribution
Education
Elizabeth High School -
Elizabeth High School
Elizabeth, New Jersey01-2001
Skills
Bilingual communication
- Customer service
- Microsoft Word and Excel
- Microsoft Outlook
- Relationship management
- Time management
- Problem solving
- Warranty processing
- Appointment coordination
References
Available upon request.
Timeline
BDC Service Representative/Automotive Service Advisor
BMW of Springfield
06.2023 - Current
Family worker
Elizabethport Presbyterian Center Early Childhood
09.2021 - 06.2023
Bilingual Outreach Worker
Elizabethport Presbyterian Center
07.2017 - 01.2021
Elizabeth High School -
Elizabeth High School