Sarah Swido
Edison,NJ
Overview
3
3
years of professional experience
Work History
Automotive Service Advisor /BDC Service Representative
Performance Buick GMC
03.2023 - 12.2023
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Explained estimates and determined repair timelines to manage customer expectations.
Service Receptionist
Miller Buick GMC
03.2022 - 03.2023
- Enhanced workplace organization by maintaining a clean and presentable reception area.
- Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Coordinated appointments between clients and service technicians for optimal scheduling efficiency within the department.
- Organized, maintained and updated information in computer databases.
Dental Assistant/Front Desk Medical Receptionist
Smile Plus Family Dentistry
06.2021 - 05.2022
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Education
Associates - Criminology
Middlesex County College
Edison, NJ05.2021
GED -
Perth Amboy Vocational And Technical High School
Perth Amboy 04.2017
Skills
- Product Training
- Repairs Scheduling
- Parts Ordering
- Technical knowledge
- Vehicle Operation and Assessment
- Time Management
- System Testing
- Automotive diagnostics
- Customer Satisfaction
- Service Sales
- Decision-Making
- Attention to Detail
- Service Schedule Coordination
- Documentation And Reporting
Timeline
Automotive Service Advisor /BDC Service Representative
Performance Buick GMC
03.2023 - 12.2023
Service Receptionist
Miller Buick GMC
03.2022 - 03.2023
Dental Assistant/Front Desk Medical Receptionist
Smile Plus Family Dentistry
06.2021 - 05.2022
Associates - Criminology
Middlesex County College
GED -
Perth Amboy Vocational And Technical High School
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