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Experienced Fraud Specialist with 5+ years of expertise in investigations, fraud detection, prevention, and interviewing witnesses and suspects. A skilled and adaptable shift professional, I am an analytical thinker, passionate problem solver, and collaborative team player. Proficient in communication and computer literacy, I specialize in card, digital, application, and transactional fraud. Currently pursuing a Criminology degree at the University of South Africa.

Pursued opportunities within an organization to leverage resolution and communication skills for organizational benefit and community impact.

Results-oriented professional with a demonstrated history of success in recovering delinquent payments. Proven expertise in creating and executing collection strategies that reduce delinquency rates and maximize efficiency. Skilled in negotiating and resolving accounts in collections. Detail-oriented medical professional experienced in providing medical administrative and clinical support in a busy medical office. Proficient in EMR and other medical software, with strong knowledge of medical terminology and HIPAA regulations. Dedicated to providing an efficient and accurate healthcare experience. Hardworking professional with experience in sales and customer service. Excellent communicator with strong interpersonal and problem-solving skills. Proven ability to build relationships with customers, identify needs and provide comprehensive insurance coverage. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Experienced with fraud detection, risk assessment, and mitigation strategies. Utilizes advanced analytical techniques to identify potential threats and implement preventive measures. Track record of maintaining high standards in fraud prevention, ensuring integrity and security of organizational operations.

As a highly resourceful Call Centre Representative, I am known for consistently surpassing productivity targets and demonstrating a proven ability to troubleshoot and swiftly resolve issues, ensuring customer satisfaction and loyalty. My professional demeanor, coupled with unwavering patience and efficiency, is recognized and endorsed by a strong network of references. Esteemed professionals such as Eugenia Mchunu, Team Manager at Aegis (0736406685), Molly Kodisang, HR Officer at Verpakt Management Services (011 253 9753), a Manager at STATS SA (083 287 8937), Andile from Catch Consultancy (Team Manager, +27 61 911 4654), Kelebogile at HERBERI (Team Manager, +27 78 867 4246), and Nhlanhla Mzolo, Team Manager at AfrihostSP (+27 78 288 2166), Team Manager at GENPACT SA_CITIBANK , Thabang Wessi - +27 67 200 5308

Lysette Samudio

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Fraud Prevention Specialist

Financial Service Representative

Package Handler/Customer Service

Associate Manager

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Real Estate Pre Licensing

High School Diploma -

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Fraud Prevention Specialist

Financial Service Representative

Package Handler/Customer Service

Associate Manager

Real Estate Pre Licensing

High School Diploma -

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