Janelle Brown
Columbus,OH
Summary
Passionate Professional Seeking A Growing And Stable Position To Use Skills Entirely And Positively Impact Company Success
Overview
8
8
years of professional experience
Work History
Fraud Prevention Specialist
JP Morgan Chase
01.2022 - 01.2024
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
Digital Sales Representative
Spectrum
07.2020 - 11.2022
- Cultivated strong relationships with key stakeholders, resulting in increased sales opportunities.
- Utilized analytics tools to monitor campaign performance, making data-driven adjustments as needed for maximum ROI.
- Expanded market reach by identifying potential customers in untapped industries or regions.
- Improved customer satisfaction rates by addressing concerns promptly and providing personalized solutions.
- Guided clients through the onboarding process upon contract signing, setting clear expectations for deliverables and timelines while fostering trust from the outset.
Disability Claims Analyst
Sedgwick Claims Management
04.2019 - 07.2020
- Safeguarded sensitive client information by following strict confidentiality guidelines and data security measures at all times during the claims process.
- Managed complex caseloads, demonstrating exceptional attention to detail while adhering to strict deadlines for claim resolution.
- Assisted colleagues in problem-solving challenging cases through collaboration and sharing of expertise in disability assessment techniques.
- Developed strong relationships with healthcare providers to facilitate information exchange and expedite claims processing.
Medical Call Center Representative
Ohio Health
02.2016 - 03.2019
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
Education
High School Diploma -
Academic Acceleration Academy
Columbus Ohio 06.2008
Skills
- Analytical mindset
- Cybersecurity awareness
- Fraud Prevention Strategies
- AML compliance knowledge
- Continuous Improvement Focus
- Conflict Resolution
- Computer Proficiency
- Scheduling
- Microsoft Outlook
- Follow-up skills
Timeline
Fraud Prevention Specialist
JP Morgan Chase
01.2022 - 01.2024
Digital Sales Representative
Spectrum
07.2020 - 11.2022
Disability Claims Analyst
Sedgwick Claims Management
04.2019 - 07.2020
Medical Call Center Representative
Ohio Health
02.2016 - 03.2019
High School Diploma -
Academic Acceleration Academy