Janelle Brown
Columbus,OH
Summary
Passionate Professional Seeking A Growing And Stable Position To Use Skills Entirely And Positively Impact Company Success
Overview
8
8
years of professional experience
Work History
Fraud Prevention Specialist
JP Morgan Chase
Westerville, OH
01.2022 - 01.2024
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
Digital Sales Representative
Spectrum
Columbus, OH
07.2020 - 11.2022
- Cultivated strong relationships with key stakeholders, resulting in increased sales opportunities.
- Utilized analytics tools to monitor campaign performance, making data-driven adjustments as needed for maximum ROI.
- Expanded market reach by identifying potential customers in untapped industries or regions.
- Improved customer satisfaction rates by addressing concerns promptly and providing personalized solutions.
- Guided clients through the onboarding process upon contract signing, setting clear expectations for deliverables and timelines while fostering trust from the outset.
Disability Claims Analyst
Sedgwick Claims Management
Hilliard, OH
04.2019 - 07.2020
- Safeguarded sensitive client information by following strict confidentiality guidelines and data security measures at all times during the claims process.
- Managed complex caseloads, demonstrating exceptional attention to detail while adhering to strict deadlines for claim resolution.
- Assisted colleagues in problem-solving challenging cases through collaboration and sharing of expertise in disability assessment techniques.
- Developed strong relationships with healthcare providers to facilitate information exchange and expedite claims processing.
Medical Call Center Representative
Ohio Health
Columbus, OH
02.2016 - 03.2019
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
Education
High School Diploma -
Academic Acceleration Academy
Columbus Ohio 06.2008
Skills
- Analytical mindset
- Cybersecurity awareness
- Fraud Prevention Strategies
- AML compliance knowledge
- Continuous Improvement Focus
- Conflict Resolution
- Computer Proficiency
- Scheduling
- Microsoft Outlook
- Follow-up skills
Timeline
Fraud Prevention Specialist
JP Morgan Chase
01.2022 - 01.2024
Digital Sales Representative
Spectrum
07.2020 - 11.2022
Disability Claims Analyst
Sedgwick Claims Management
04.2019 - 07.2020
Medical Call Center Representative
Ohio Health
02.2016 - 03.2019
High School Diploma -
Academic Acceleration Academy