Lyssa Hillyer
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Credit Specialist
Power/mation
09.2021 - Current
- Obtained and reviewed credit reports and credit references to establish credit limits for new accounts.
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Referred delinquent accounts to collections department or outside resources.
Credit Assistant
Midwest Sign & Screen Printing Supply
05.1999 - 09.2021
- Processed new customer credit applications accessing credit agency data to open new accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Processed new customer credit applications accessing credit agency data to open new accounts
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Conducted invoicing and investigated accounts receivables discrepancies
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
Credit Manager / Accounts Receivable
Lon Musolf Distributing
03.1995 - 04.1999
- Posted customer payments by recording cash, checks and credit card transactions.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts
- Developed strategies to expedite payments and customer resolutions
- Investigated and evaluated customers for creditworthiness and potential risk factors
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments
- Attended ongoing professional training to facilitate accurate and productive credit management
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams
- Oversaw all reporting, documentation and recordkeeping requirements for department
- Devised collection recovery strategies to resolve customer issues and delinquent cases
Education
No Degree - Basic Excel
Wisconsin Indianhead Technical College
New Richmond, WI05.2018
No Degree - Adult And Continuing Education
St Paul College
St Paul, MN1992
High School Diploma -
Woodbury Senior High School
Woodbury, MN06.1983
Skills
- Credit and collections
- Enthusiastic and dedicated
- Customer service
- Customer relations and communications
Timeline
Credit Specialist
Power/mation
09.2021 - Current
Credit Assistant
Midwest Sign & Screen Printing Supply
05.1999 - 09.2021
Credit Manager / Accounts Receivable
Lon Musolf Distributing
03.1995 - 04.1999
No Degree - Basic Excel
Wisconsin Indianhead Technical College
No Degree - Adult And Continuing Education
St Paul College
High School Diploma -
Woodbury Senior High School
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