Lyssa Joyce Balingit
San Jose,CA
Summary
Qualified administrative assistant with a proven track record in intake and admissions management, recognized for successfully coordinating and streamlining processes that enhance client experiences. Expertise in leading teams to resolve conflicts while fostering collaboration and achieving positive outcomes. Committed to driving efficiency and cultivating a welcoming environment for colleagues. Highly skilled in leveraging organizational abilities to support institutional goals and elevate overall operational effectiveness.
Overview
7
7
years of professional experience
Work History
Home Health Admissions Supervisor
Prohealth Home Care, INC
Santa Clara, Alameda, Contra Costa, And Solano
08.2024 - Current
- Coordinated scheduling for operational teams, optimizing resource allocation and minimizing downtime.
- Developed and implemented scheduling processes, improving efficiency and ensuring compliance with labor regulations.
- Mentored junior staff on scheduling software tools, enhancing team competency and productivity.
- Analyzed workload requirements, adjusting schedules to meet fluctuating business demands effectively.
- Collaborated with department heads to forecast staffing needs, aligning schedules with project timelines.
- Facilitated communication between teams regarding schedule changes, fostering transparency and cooperation.
- Led initiatives to streamline scheduling workflows, reducing errors and enhancing overall operational efficiency.
Home Health Intake Supervisor
ProHealth Home Care, Inc
Santa Clara, Alameda, Contra Costa, Solano
07.2019 - Current
- Lead the patient intake department, overseeing a team of intake coordinators to ensure efficient and accurate processing of patient admissions.
- Develop and implement streamlined intake processes to enhance operational efficiency and improve patient experience.
- Serve as the primary liaison between patients, healthcare providers, and internal teams, facilitating effective communication and collaboration.
- Monitor and evaluate team performance, providing training and support to enhance staff capabilities and ensure adherence to best practices.
- Conduct regular audits of intake procedures and patient feedback to identify areas for improvement and implement corrective actions.
- Collaborate with clinical staff to ensure comprehensive patient education and preparation for home care services, resulting in high patient satisfaction rates.
- Developed strong relationships with community organizations, increasing referral sources for new clients.
- Ensured accurate data collection and reporting by implementing strict quality control measures.
- Trained new staff on best practices in patient intake and documentation processes.
- Resolved complex client issues, ensuring high levels of satisfaction and retention.
Home Health Intake Coordinator
ProHealth Home Care, Inc
Santa Clara County, Alameda County, Contra Costa
05.2018 - 01.2019
- Managed the intake process for new patients, ensuring timely and accurate admissions while maintaining compliance with regulatory standards.
- Engaged with patients and families to gather necessary information and provide guidance throughout the admission process, fostering a supportive environment.
- Coordinated with multidisciplinary healthcare teams to facilitate seamless communication and ensure continuity of care for patients.
- Utilized advanced EMR systems to document patient information, track admissions, and maintain accurate records, enhancing data integrity.
- Conducted eligibility verification for Medicare and other insurance providers, ensuring proper authorization for services and minimizing delays in care.
- Developed and maintained strong relationships with referral sources and healthcare professionals to promote agency services and enhance patient access to care.
Education
Bachelor of Science - Nur
De Anza Community College
Cupertino, CA08.2016
High School Diploma - undefined
Independence Highschool
San Jose, CA05.2014
Skills
- Continuous Improvement & Career Advancement
- Client-Centered Care & Customer Service
- Relationship Building & Trust Development
- Stress Management & Calmness Under Pressure
- Planning, Prioritization & Organizational Skills
- Attention to Detail & Sense of Urgency
- Medical Terminology Proficiency
- Windows-Based Office Software Expertise
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Home Health Admissions Supervisor
Prohealth Home Care, INC
08.2024 - Current
Home Health Intake Supervisor
ProHealth Home Care, Inc
07.2019 - Current
Home Health Intake Coordinator
ProHealth Home Care, Inc
05.2018 - 01.2019
High School Diploma - undefined
Independence Highschool
Bachelor of Science - Nur
De Anza Community College