Lyvier Leyva

Nutritional and specialty menu knowledge as per Canyon Ranch health philosophy, as well as the Ranch overall operation, activities

and services.

Perform setup and breakdown duties according to dinning room

standard operating procedures.

Portioning control following Canyon Ranch recipes and standards.

Extending exceptional service to guests and HOA.

Assessed, organized and documented guest/members data to

develop appropriate plan of care.

• Provided excellent customer service in a fast paced environment
• Greeted every customer in a friendly and attentive manner
• Resolved customer questions and complaints promptly to ensure customer's expectations
• Handle incoming/outgoing money precisely
• Ensure all tasks are complete by end of my shift
• Upsold customers to help meet daily sales goals.

• Providing superior and responsive customer service in a call center environment at all times
• Receiving incoming calls from customers regarding claims
• Entering information into the claims system
• Initiating the claims handling process
• Answering customer questions and providing information when possible
• Directing requests to the appropriate departments as necessary.