LYZ ROUSSEAU
Miami,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Billing/Orders Administrative
Medcare Home Health Services
Coral Gables, FL
02.2022 - Current
- Maintained communication and transparency with department heads, medical staff, and hospital case management teams.
- Recorded management systems to process outgoing physician orders, information, and procedure reports.
- Collected, posted, and managed patient account payments.
- Processed invoiced payments and recorded information in the account database.
Front Desk Coordinator
Medcare Home Health Services
Coral Gables, FL
07.2021 - 02.2022
- Oversaw patient registration, insurance verification, form completion, and appointment scheduling to maintain operational efficiency.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries, and transferred calls to appropriate staff members.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, ran reports, and delivered updates on occupancy and revenue.
COVID Healthcare Worker
Medcare Home Health Services
Coral Gables, FL
05.2021 - 07.2021
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors
- Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms
- Documented data in designated system to present to client upon request
- Protected confidentiality of patient care information and treatments to prevent data breaches
Medical Assistant Intern
Esencia Adult Day Care
Miami, FL
08.2019 - 12.2019
- Performed various tests on patients to assess needs and medication effectiveness
- Monitored patient stability by checking vital signs and weight
Education
Associate of Arts - Pre-Nursing
Miami Dade College
Miami, FL07-2024
High School Diploma -
Hialeah Gardens High School
Hialeah, FL05.2021
Bachelor of Arts - Psychology; Applied Behavioral Analysis
Florida International University
Miami, FLSkills
- Bilingual- English & Spanish [written/spoken]
- Reporting proficiency
- Medical Terminology
- Medical Insurance Verification
- Fundamentals of Medical Assistant
- Microsoft and Computer Efficient
Certification
Certified Medical Administrative Assistant (CMAA) 2020-2023
Registered Behavioral Technitian (RBT) 20204- current
References
References available upon request.
Timeline
Billing/Orders Administrative
Medcare Home Health Services
02.2022 - Current
Front Desk Coordinator
Medcare Home Health Services
07.2021 - 02.2022
COVID Healthcare Worker
Medcare Home Health Services
05.2021 - 07.2021
Medical Assistant Intern
Esencia Adult Day Care
08.2019 - 12.2019
Certified Medical Administrative Assistant (CMAA) 2020-2023
Registered Behavioral Technitian (RBT) 20204- current
Associate of Arts - Pre-Nursing
Miami Dade College
High School Diploma -
Hialeah Gardens High School
Bachelor of Arts - Psychology; Applied Behavioral Analysis
Florida International University
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