Elyza Erich T. Lerio
Hawthorne
Summary
Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support.
Overview
2
2
years of professional experience
Work History
Wheelchair Agent
Airport Terminal Management
Inglewood, CA
03.2025 - 08.2025
- Assisting passengers with limited mobility, carefully and safely transporting them to check in, gates, security, lounge, and baggage claims.
- Managed time efficiently in a fast paced environment, assisting multiple passengers with busy and tight schedule.
- Creating and ensuring safe atmosphere with passengers if they feel unsafe.
Sales Associate
JJ Management [PLAYA CAFE]
Los Angeles, CA
01.2024 - 03.2025
- Provided customers with food and beverage service, ensuring orders were prepared and delivered accurately in a kind manner.
- Greeted travelers with a friendly, welcoming attitude to create a positive first impression in a busy airport environment.
- Assisted guests with menu questions, made recommendations, and handled transactions efficiently.
- Maintained a clean and organized workspace, restocked products, and supported team members during high-traffic periods.
- Focused on customer satisfaction by resolving concerns quickly and offering attentive, personalized service to meet the needs of international and domestic travelers.
Education
High School Graduate -
New Bedford HighSchool
Massachusetts11-2024
High School Graduate -
Acellus Academy
Kansas Missouri03.2025
Skills
- Customer Service: Good friendly atmosphere by greeting customers/passengers, assisting them with questions, and concerns in a busy pace environment
- Clean And Organization: An ability to pay attention to details, to keep the environment clean, organized and stocking to support smooth daily operations
- Teamwork: A great teamwork with clear and good communication Maintain good cooperative and supportive team
- Sales and Product Knowledge: Comfortable recommending items, explaining product details, and assisting customers with purchases to help drive sales
- Safety awareness
Timeline
Wheelchair Agent
Airport Terminal Management
03.2025 - 08.2025
Sales Associate
JJ Management [PLAYA CAFE]
01.2024 - 03.2025
High School Graduate -
New Bedford HighSchool
High School Graduate -
Acellus Academy