Lyza Seaton
Gilroy,CA
Summary
Criminal Justice- Human Services professional credentialed with a Bachelors of Arts in Criminal Justice- Human Services with 6+ years of experience in management, customer service, and adult probation services. Portfolio of achievements includes leading effective and productive teams, information management, strong verbal and written communication skills that fosters quick adaptability to new and challenging roles. Knowledgeable [Job Title] offers [Number] years of troubleshooting and repair experience with advanced technical knowledge. Dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs.
Overview
12
12
years of professional experience
Work History
Maintenance Supervisor
United States Postal Service
San Jose, CA
12.2019 - Current
- Overlook the preparation of maintenance schedules and ensure that tasks are completed to meet standards.
- Work collaboratively with equipment or building supervisors to schedule maintenance activities.
- Participate as needed in local area and national programs for testing, development, and evaluation of postal systems and equipment.
- Conduct assessments of building to identify areas where maintenance is needed.
- Ensure compliance with established maintenance standards; safety regulations and energy conservation practices.
- Ensure that maintenance employees are properly trained and up to date on safety protocols and procedures.
- Collaborate with union representatives to resolve disputes.
- Supervise and inspect projects performed by outside contractors.
Customer Service Supervisor
United States Postal Service
San Jose , CA
04.2017 - 05.2020
- Upheld the USPS vision and mission with integrity, excellence, respect, customer focus, leadership and engagement of people.
- Demonstrated effective use of listening skills and keeping an open-mind to other's thoughts and ideas.
- Assisted in the mentoring and development of team members.
- Responsible for investigating and reporting accidents.
- Assisted in the development of analytical safe processes, procedures, and practices.
- Demonstrated the ability to anticipate customers' needs and deliver services effectively and efficiently while maintaining a professional demeanor.
- Responsible for the use of de-escalation techniques during high stress situations.
Postal Support Employee (PSE)
United States Postal Service
San Jose , CA
07.2013 - 04.2017
- Worked successfully with a diverse group of coworkers to accomplish goals.
- Received, sorted and organized incoming mail, including letters and packages.
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Identified undeliverable mail and applied markups to return to sender.
Student Intern
Santa Clara County, Drug Court,Pretrial Services
San Jose, CA
02.2013 - 08.2013
- Worked with defendants pre-trial after charged with federal crimes while awaiting trial.
- Responsible for conducting extensive analysis and deep understanding regarding Santa Clara County's Drug Court publications, policies, procedures, regulations, directives, memorandums, and instructions.
- Responsible for daily liaison with community residents and keeping assigned staff informed of current circumstances, events, and situations involving residents.
- Provided daily interpersonal support for county operated programs by providing residents with resource information.
- Responsible for gathering and aggravating data that resulted in increased accuracy of recorded sensitive information and in addition was utilized for high level brief and reports for leadership.
- Assisted in the supervision of drug testing services that was court ordered for defendants.
- Responsible for the daily handling of confidential documents with interpersonal effective operations that involved a large Santa Clara County diverse population.
Education
Bachelor of Arts - Criminal Justice-Human Services
University of Phoenix
2013
Skills
- Superb time management
- Customer Service
- Teambuilding
- Friendly, positive attitude
- Supervision
- Working collaboratively
- Microsoft Office
- Conflict resolution
- Production scheduling
- Employee performance evaluation
- Supervision & leadership
- Planning & organizing
Timeline
Maintenance Supervisor
United States Postal Service
12.2019 - Current
Customer Service Supervisor
United States Postal Service
04.2017 - 05.2020
Postal Support Employee (PSE)
United States Postal Service
07.2013 - 04.2017
Student Intern
Santa Clara County, Drug Court,Pretrial Services
02.2013 - 08.2013
Bachelor of Arts - Criminal Justice-Human Services
University of Phoenix
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