MEGAN EDWARDS
Roanoke Rapids,NC
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Income Maintenance Caseworker II
Halifax county D.S.S
Halifax, NC
01.2023 - 04.2025
- Interviews clients and/or collateral contacts to gather information, to secure medical, work history and other income information and to determine need and eligibility for human services.
- Responsible for verifying information and investigating discrepancies within information.
- Assists clients in retaining public assistance benefits by updating information in client records and state eligibility system.
- Follows policies and procedures related to eligibility determination and redetermination while maintaining an ongoing caseload.
- Responsible for documenting eligibility decisions, retaining copies of client records including financial, psychological, medical, vocational and court records in order to provide accountability for the expenditure of state and federal funding.
- Provides clients with information about the availability of services and refers them to appropriate agencies or community partners.
Sales Associate
Dollar Tree
Roanoke Rapids, NC
09.2024 - 11.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Performed cash, card, and check transactions to complete customer purchases.
Front Office Specialist
Quality Inn
Roanoke Rapids, NC
10.2019 - 12.2022
- Actively monitor the availability, quality, and upkeep of each room.
- Consistently ensure smooth transitions throughout the check-in/check-out process for each guest.
- Leverage phone calls and ensure optimization of potential bookings.
- Actively engage in customer satisfaction surveys and implementation of feature requests.
- Lead meal preparation for each guest during operation hours
Education
High school diploma - undefined
Roanoke Rapids High School
Roanoke Rapids, NC06.2016
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Problem-solving
- Goal oriented
- Relationship building
- Cash handling
- Verbal/written communication
- Cash register operation
- Cash handling accuracy
- Store opening and closing
- Reading comprehension skills
- Interviewing
- Time management
- Listening skills
- Excellent people skills
- Exceptional customer service
- Reliable and punctual
- Money handling
- Flexible schedule
- Stocking and receiving
- Client service
- Positive and professional
- Superb time management
Certification
NC Fast Certification
Timeline
Sales Associate
Dollar Tree
09.2024 - 11.2024
Income Maintenance Caseworker II
Halifax county D.S.S
01.2023 - 04.2025
Front Office Specialist
Quality Inn
10.2019 - 12.2022
High school diploma - undefined
Roanoke Rapids High School