Wykila Chavis
Raleigh,NC
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
9
9
years of professional experience
Work History
Income Maintenance Caseworker II
Durham County Department Of Social Services
12.2023 - Current
- Streamlined application processes by implementing efficient filing and tracking systems for income maintenance cases.
- Enhanced client satisfaction by providing timely and accurate information regarding benefits eligibility and program requirements.
- Collaborated with multidisciplinary teams to ensure comprehensive case management and support for clients in need of assistance.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
Clinical Lab Assistant
Tempus
01.2023 - 12.2023
- Improved laboratory efficiency by streamlining sample processing and documentation procedures.
- Increased accuracy of test results through meticulous attention to detail in specimen handling and analysis.
- Reduced turnaround time for urgent tests by prioritizing workload efficiently during peak hours.
- Enhanced patient care by providing timely and accurate test results to healthcare providers.
Specimen Processor III
Inivata
04.2022 - 12.2022
- Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
- Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
Laboratory Assistant (Contracted)
Duke University
02.2021 - 03.2022
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
- Researched new methods and techniques to improve laboratory procedures.
- Provided support and guidance to junior lab staff.
Program Specialist
Covance
08.2020 - 02.2022
- Provided support to social service clients in navigating available resources.
- Facilitated communication between clients and other service providers.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Worked alongside other professionals to outline and implement program plans and objectives.
Library Assistant
Perry Memorial Library
04.2015 - 02.2018
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
Education
Bachelor of Arts - Psychology
North Carolina State University
Raleigh, NC12.2020
Associate of Arts - Associate in Arts
Vance-Granville Community College
Henderson, NC07.2015
Associate of Science - Criminal Justice
Vance-Granville Community College
Henderson, NC05.2015
Skills
- HIPAA Compliance
- Relationship Building
- Customer Service
- Eligibility Determination
- Cultural Sensitivity
- Schedule Management
- Verbal and written communication
- Verbal Communication
- Customer service experience
- Maintains confidentiality
- Active Listening
- Excellent Communication
Timeline
Income Maintenance Caseworker II
Durham County Department Of Social Services
12.2023 - Current
Clinical Lab Assistant
Tempus
01.2023 - 12.2023
Specimen Processor III
Inivata
04.2022 - 12.2022
Laboratory Assistant (Contracted)
Duke University
02.2021 - 03.2022
Program Specialist
Covance
08.2020 - 02.2022
Library Assistant
Perry Memorial Library
04.2015 - 02.2018
Bachelor of Arts - Psychology
North Carolina State University
Associate of Arts - Associate in Arts
Vance-Granville Community College
Associate of Science - Criminal Justice
Vance-Granville Community College
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