Lynika Silver
Rocky Mount,NC
Summary
Dynamic professional with a proven track record at Edgecombe County Department of Social Services, enhancing agency operations through meticulous data management and process improvement initiatives. Excelled in customer service and HIPAA compliance, demonstrating adaptability and a commitment to professionalism. Skilled in eligibility determination and fostering applicant engagement, I consistently prioritize client confidentiality and regulatory compliance.
Overview
2023
2023
years of professional experience
Work History
Income Maintenance Caseworker II
Edgecombe County Department of Social Services
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Made referrals to appropriate services.
- Contributed to ongoing process improvement initiatives within the agency by providing valuable feedback on current operations based on experience as an Income Maintenance Caseworker.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
Shift Leader
Pizza Hut SDS
01.2017 - 01.2023
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Gathered, organized and input information into digital database.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
Certificate In Phlebotomy - Phlebotomy
05.2005
Diploma - Basic Skills
06.1997
Credentials In Early Childhood Education - Childcare
06.1997
Skills
- Customer service
- Customer service experience
- HIPAA compliance
- Verbal and written communication
- Maintains confidentiality
- Schedule management
- Eligibility determination
- Professionalism and boundaries
- Effective communication skills
- Adaptability and flexibility
Timeline
Shift Leader - Pizza Hut SDS
01.2017 - 01.2023
Income Maintenance Caseworker II - Edgecombe County Department of Social Services
Nash Community College - Certificate In Phlebotomy , Phlebotomy
Rocky Mount Senior High - Diploma, Basic Skills
Nash Community College - Credentials In Early Childhood Education , Childcare
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