Michael Gibson
Clayton,NC
Summary
Experienced IT Support Specialist and Air Force veteran with a proven track record of resolving complex IT issues efficiently. Skilled in troubleshooting, handling sensitive information, and providing tailored support to enhance user productivity. Known for adaptability, strong interpersonal skills, and delivering individualized guidance. Active Secret Security Clearance.
Overview
14
14
years of professional experience
Work History
IT Support Specialist
Katmai Government Services
01.2018 - Current
- Managed the Alaskan offices IT needs and requirements and the sole in-state IT employee.
- Supported the parent company and board of directors in the remote Alaskan village of Ouzinkie, AK with frequent, in-person visits.
- Use ticketing systems to manage and process support actions and requests.
- Managed all acquisition and setup of new computers, mobile devices, and other IT equipment according to internal policies on standardized software and security deployments for the Anchorage and Ouzinkie village offices.
- Increases user productivity through continuous research and recommendations of alternative or additional IT products based on needs and budget.
- Builds and maintains internal knowledge bases for support products for use by users to more quickly resolve issues and minimize user downtime.
- Maintains and operates AV equipment for use during internal presentations and client-facing events.
- Designed physical network layout for new construction in remote village and upgrades for the existing Anchorage office.
- Supervised various contractors and architects throughout the installation processes.
F-22 Avionics Technician Specialist
United States Air Force
03.2011 - 12.2018
- As a noncommissioned officer, supervised the day-to-day and yearly performance of eight airmen, which included training and development, performance management, coaching and discipline, and mentorship.
- Planned, performed, and supervised integrated avionics maintenance activities on the electronics and computer systems of 24 F-22 aircraft valued at $3.5 billion.
- Managed the Communication Security (COMSEC) program, achieving zero discrepancies during 10 NSA inspections over 4 years.
- Managed high-value assets and implemented technology upgrades, showcasing expertise in integrating advanced hardware and software solutions.
- Revamped standard operating procedures, ensuring compliance with security protocols and operational efficiency.
- Upheld strict quality assurance protocols to ensure all completed work met or exceeded established benchmarks before returning an aircraft to service.
Education
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT12-2027
Noncommissioned Officer Leadership School -
US Air Force
Anchorage, AK08-2016
Bachelor of Science - Information Technology Management
Wayland Baptist University
Plainview, TX03-2016
Associate of Science - Avionics Systems Technology
Community College of The Air Force
Montgomery, AL07-2014
Skills
- Ticket support system management
- Customer service
- Remote support
- Verbal and written communication
- Staff education and training
- Technical troubleshooting
- Hardware and peripherals
- Data recovery
- MS Office proficiency
- Microsoft Azure/Entra
- Local Active Directory and Azure Active Directory
- On-premise and cloud hybrid environment
Summary of Qualifications
- Over a decade of professional experience in IT support and avionics systems maintenance, blending technical expertise with leadership capabilities.
- Adept at building internal knowledge bases and streamlining support processes for improved efficiency.
- Demonstrated ability to locate and leverage information, tools, and resources to develop effective solutions.
- Adept at mastering new tools and processes, with a proven ability to independently seek out solutions and knowledge.
- Familiar with security standards and usability optimization.
Timeline
IT Support Specialist
Katmai Government Services
01.2018 - Current
F-22 Avionics Technician Specialist
United States Air Force
03.2011 - 12.2018
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Noncommissioned Officer Leadership School -
US Air Force
Bachelor of Science - Information Technology Management
Wayland Baptist University
Associate of Science - Avionics Systems Technology
Community College of The Air Force
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