M Lee Yvonne
Reno,NV
Summary
Dedicated and trustworthy professional excited to grow within the organization long-term. Highly teachable and eager to expand skills and knowledge, while consistently demonstrating reliability, excellent communication, integrity, and a strond dedication to learning and furthering my development. Committed to contributing positively to both team culture and organizational goals.
Overview
2
2
years of professional experience
Work History
Support Staff
Volunteers of America
Reno, NV
01.2026 - Current
- Ensuring the participants are safe and well as they utilize the resources.
- Understanding and enforcing shelter policies and safety protocols.
- De-escalating conflicts and resolving disputes between participants.
- Providing emotional support and intervention for participants who are experiencing a mental health crisis.
- Connecting participants to the resources. (resource center, dining hall, clothing, showers, ect.)
- Building and maintaining an exceptional rapport with the participants.
- Reporting incidents and collecting data.
- Recognizing participant behaviors and understanding when to intervene.
- Aiding the participants if they require a medical evaluation.
- Assessing what protocols are appropriate and fair when conflicts arise with the participants.
Stylist
Shear Perfection Salon
Reno, NV
07.2024 - 11.2025
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
Skills
- Decision making
- Conflict resolution
- Documentation and record keeping
- Emotional intelligence and empathy
- Attention to detail
- Trust and rapport building
- maintains professionalism during vulnerability
- Emotional regulation
- Consistent communication
Timeline
Support Staff
Volunteers of America
01.2026 - Current
Stylist
Shear Perfection Salon
07.2024 - 11.2025