Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Timeline
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VEER SINGH

SECUNDERABAD,Te

Summary

Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.

Overview

6
6
years of professional experience

Work History

Senior IT Analyst

Goldman Sachs
- 11.2024

IT Analyst

C3I Support Services
03.2016 - 05.2022
  • Provided technical support to the Merck users through call, chat and email.
  • Handled used queries through the remedy portal and service now ticketing process.
  • Experience on Active Directory, Teams, X-matters, Webex etc.
  • Provided technical support on M365 applications.
  • Provided support on windows desktops and VDI's.
  • Responsible in maintaining quality and provide support to the users in the required SLA thereby declared as Employee of the month for consecutive months.
  • Participated in the ticketing contest and maintained the first position for consecutive months.
  • Worked on service requests raised for various applications, and provided access to Field Engineers for Data Center.
  • Received calls from clients for service disruptions and outages.
  • Created profiles and provide access in BMC Remedy.
  • Created profiles for Cisco (Jabber Voice).
  • Created access for Team site (Engage zone).
  • Trouble shoot Network printers and configure them.
  • Web Ex account creation and VOIP pin resets.
  • Account unlocks and password resets for UNIX and Linux.
  • Trained new analysts in the team.
  • Published report on Interactions and Compliance.
  • QC audits for the requests and provide RCA.
  • Conducted KT Sessions for various products.
  • Was part of Command Center Operations-Worked on Major Incident Management including problem Management.
  • Initiated bridge's and engaged support teams to resolve the issue within the SLA parameters using X-matters and Microsoft Teams platforms.
  • Was first line of contact /support for client escalations.
  • Basic Desktop/Laptop trouble shooting.
  • Basic information about Excel, Word, PP.
  • Employee of the Month (multiple times)
  • Client appreciations
  • Monthly Contest winner

Education

Graduate - Commerce

Dr.CV Raman University

Intermediate - CEC

St. John's Jr. College

S.S.C -

Govt. Boys High School

Skills

  • Active Directory
  • Teams
  • X-matters
  • Webex
  • M365 applications
  • Windows desktops
  • VDI
  • Comprehensive problem solving abilities
  • Excellent verbal and written communication skills
  • Ability to deal with people diplomatically
  • Willingness to learn
  • Team facilitator
  • Hard worker

Accomplishments

  • Employee of the Month (multiple times)
  • Client appreciations
  • Monthly Contest winner

Languages

  • English
  • Hindi
  • Telugu

Personal Information

  • Father's Name: BAHADUR SINGH
  • Date of Birth: 10/15/92
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Sikh

Timeline

IT Analyst

C3I Support Services
03.2016 - 05.2022

Senior IT Analyst

Goldman Sachs
- 11.2024

Graduate - Commerce

Dr.CV Raman University

Intermediate - CEC

St. John's Jr. College

S.S.C -

Govt. Boys High School
VEER SINGH