MARLYSSA MONROE
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a professional full-time position.
Overview
8
8
years of professional experience
Work History
Online Services Consultant
Tailored Brands, Inc.
Houston, TX
07.2022 - Current
- Chat Support, Email Support, Customer Support, Data Entry, Technical Support
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Assistant Store Manager
AT&T-Mobility
Houston, TX
06.2019 - 12.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Store Manager
SprintSprint
Katy, TX
03.2019 - 06.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Marketsource
Katy, TX
03.2016 - 03.2019
- Maintained proper product levels and inventory controls.
- Scheduled and led weekly team meetings
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed 3 store locations and 20 employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Bachelor Of Arts - Accounting And Business Management
University of Houston
Houston, TXAA-Business - Accounting And Business Management
Houston Community College
10.2022
Certificate - Medical Assisting
Everest College
Houston, TX05.2016
Skills
- Business Development and Planning
- Spreadsheet Management
- Travel Coordinator
- Bookkeeping
- Invoicing
- Processing
- Multi-line Phone Proficiency
- 100WPM Typing Speed
- Scheduling
- Administrative Support
- Staff Management
- Report Analysis
- Strategic Planning
- Filing and Data Archiving
- Client Relationship Building
- Collaborative mindset
- Creative solutions
- Business Analysis
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Listening Skills
- Multitasking and Organization
- Excellent Communication
- Computer Skills
- Data Entry
- Documentation And Reporting
- Order Fulfillment
- Service Scheduling
- Data Processing
- Records Management
- Records Maintenance
- Account Management
- Tech-Savvy
- Clerical Support
- CRM Software
- Analytical Thinking
- MS Excel
- Excel proficiency
- Data Research and Validation
- Report Preparation
- Compliance Analysis
- System Analysis
- Audit Support
- Deadline Adherence
- Statistic analysis
- Data Integrity Assurance
- Big Data Analytics
- Audit reporting
- Data Analysis
- Process Analysis
- Logistics Coordination
- Inventory counting
- Logistics Analysis
- Import/export requirements knowledge
- Shipment coordinating
- Database Management
- Software expertise
- Sales Support
- Accounting principles knowledge
- Critical Thinking
- Records administration
- Skilled in Software
- Microsoft Excel expertise
- Payroll coordination
- Internal Auditing
- Financial Documentation
- Electronic and paper filing
- Debt management
- Credit analysis
- Accounts receivable management
- Payroll Processing
- Self-Motivation and Initiative
- Expense Tracking
- Account Reconciliation
- Payment Processing
- Revenue Recognition
- Month-end reports
- Bookkeeping and Reconciliation
- General Ledger
- Critical Thinking and Analysis
- Accounting Software Systems
- Microsoft Office
- Software proficient
Timeline
Online Services Consultant
Tailored Brands, Inc.
07.2022 - Current
Assistant Store Manager
AT&T-Mobility
06.2019 - 12.2019
Assistant Store Manager
SprintSprint
03.2019 - 06.2019
Store Manager
Marketsource
03.2016 - 03.2019
Bachelor Of Arts - Accounting And Business Management
University of Houston
AA-Business - Accounting And Business Management
Houston Community College
Certificate - Medical Assisting
Everest College