SQL
Mushfiqur Rahman
Product Manager
San Jose,CA
Summary
Senior Digital Product Manager, Payment Risk & Fraud Highly effective and Adaptable Digital Product Manager emphasizing innovation and creativity in solving complex problems. Energetic and result-focused with success in developing and implementing cutting edge solutions. Believer in creating great product that provides a first class user experience. Data centric thinker who enjoys both using data to make better decisions and creating products that make it easy and intuitive for others to understand their data. PROFESSIONAL SKILLS Strong interpersonal and communication skills, oral and written , as well as ability to successfully interact and influence all levels of management, for internal and external audiences Creative, flexible, decisive, and adaptable to a dynamically changing business, production environment Demonstrate effective strategic planning and process improvement aptitude for multiple bank operations functions Possess thorough analytical, planning, and problem solving skills Experience with various fraud prevention tools, strategies, policies, related processes and model development. Strong technical and functional knowledge on consumer banking system including various payment channels, processes and solutions to prevent fraud. Proficient in Product life-cycle management, covering product business requirements definition, use case prioritization, commercialization, GTM planning, and ongoing product health and maintenance. Experience with multiple reporting and bi tools such as BO, OBIEE, cView and on demand SQL reporting.
Overview
11
11
years of professional experience
Work History
Sr Digital Product Manager
First Tech Federal Credit Union
San Jose, CA
11.2017 - Current
- Payment Risk & Fraud
- Successfully reduced fraud losses on ACH and Zelle Real-time payment fraud by more than 60% with appropriate controls by having a combination of ML and Rules-based approach and consistently maintained those levels
- Received multiple Discretionary awards from the Executive leadership team for preventing fraud losses
- Focus on delivering the next generation payments and deposit capabilities and advancing First Tech’s digital and online offerings to improve customer experiences and products
- Represent the fraud function with senior leadership to influence decisions and ensure that appropriate levels of investment are made in controls, in relation to business product direction and emerging threats
- Analyze customer inputs, complains and case notes to understand challenges which need to be solved and measure the performance and impact of the fraud mitigation solutions to drives product priorities and roadmap alignments
- Conduct data and fraud case analysis to proactively identify fraud risks and trends, and area of improvement for existing detection solution
- Work closely with business stakeholders to define the product vision, customer journeys, roadmap, perform research (user and competitive), specify requirements, and create detailed specifications
- Ability to break apart something very complex into logical, understandable, and sequenced parts of a roadmap and gain buy-in as needed
- Articulate design requirements to engineering teams that solve the business need while balancing the complexity of the technical solution
- Analyze solution designs of new requirements in advance to identify potential gaps and provide creative & realistic solution
- Partner with developers to resolve technical issues and act as a resource to developers for high alert incident resolution
- Well Experienced working in an agile environment (e.g., user stories, iterative development, scrum teams, sprints, personas)
- Comply with all established internal audit, security and credit union rules, regulations and departmental procedures
- Actively engage in the risk and compliance community by participating in meet-ups, conferences, and other industry initiatives to stay up to date on best practices
- Collaborate regularly with 3rd party vendors (i.e
- Fiserv, Actimize, BioCatch, EWS, Ensenta, Alkami, CO-OP, and Experian Cross Core) for new features implementation, enhancements, and required system & platform upgrades
- Successfully implemented real-time, end-to-end fraud prevention system (Actimize & FeatureSpace), behavioral biometric (BioCatch), Voice Biometrics (IVR), Real-time check deposit validation (EWS), Online Account Opening risk-based authentication, identity proofing service (Experian CrossCore).
Senior Business Systems Analyst
Cisco Systems, Inc
San Jose, CA
04.2014 - 11.2017
- Worked as a Subject matter expert for Channel Partner Program Enablement domain to support Cisco’s Partner Ecosystem for 2.5M Internal & Partner users
- Developed solution to provide Cisco’s reseller to get a 360 view of their bookings, sales, payments, shipments and software lifecycle
- This helped resellers to track and plan their sales strategy accordingly, which helped them to grow their business
- Built forecasting Dashboard for higher management and partner coordinators to provide real-time performance
- Built a system known as “Performance Metric Central” which generated approx
- 2B in economic value in 2016 FY
- Reduced operations & administrative costs by $136M
- Increased customer retention by 67% by redesigning external Partner Portal Dashboard
- Worked with Senior Management and Stakeholders to define quarterly and yearly goals
- Interacted with Partner community on regular basis to get user feedback and find out their pain points
- Interacted with various stakeholders and cross-functional teams on daily basis to understand business requirements, value addition of the solution, business impact and feature prioritizations
- Performed GAP analysis to develop use cases, activity diagrams and sequence diagrams
- Built conceptual design (POC) and captured well-defined user stories with data points and acceptance criteria
- Socialized requirements to the developments team in the product backlog grooming session
- Performed user acceptance testing to validate project objectives.
Lead IT Business Analyst
Apple Inc
Cupertino, CA
02.2012 - 03.2014
- Part of the Global Business Intelligence Team as an SME for AppleCare and AppleCare+ products
- Part of the Core Team which launched AppleCare+ warranty Product for iPhone, iPad and Mac for the US and Canada Market in November 2012
- This initial implementation of the product laid the groundwork for expanding the product offering to different markets and regions as well as different product families
- Worked as a Subject area expert for AppleCare and AppleCare+ products
- Created executive reports to provide clarity, visibility and trends on AppleCare sales, usage, return patterns, manufacturer site performance by identifying issues in batch produced, trending reports on key issues, customer satisfaction (CSAT) and retention reports, issue report to completion time report
- Conducted detailed analysis on existing processes, data model and integration of multiple data sources
- Performed requirement analysis to develop and document conceptual design of application in system specification document based on business rules and enterprise standards
- Presented requirements and key timeline to sponsors, stakeholders and project team members
- Performed integration and user acceptance testing to validate project requirements and ensure issues identified during testing phase, tracked, reported on and resolved in a timely manner.
Business Systems Analyst
Cisco Systems, Inc
San Jose, CA
10.2011 - 02.2012
- Part of the supply chain initiative program which known as the worldwide reverse logistics (WWRL)
- It is a value recovery reuse program which enables employees re-using cisco products which are available in supply chain connection’
- Worked closely with higher management and stakeholders to prioritize and define short-term and long-term goals
- Worked as SME and developed and implemented the most efficient and cost-effective solutions
- Created and maintained business requirement documents, developed POC and documented test case scenarios
- Worked in a production support environment, dealt with day-to-day support activities
- Worked in extensive pressure to provide instant solution on high priority (P1/P2) issues
- Participated on a daily basis with business users to capture their concerns and made sure issues were resolved within the agreed SLA
- Co-ordinated with offshore team to get status update on the cases and issues raised by end users.
Education
Bachelor - Management Information System
North South University
Project Management Professional Certification - undefined
De Anza College
Skills
Product Performance Analysis
Workflow Modeling
Strategic planning
Corporate Communications
Market Analysis
Product development
Fraud detection
Detection models
Effective communication
Analytical and Critical Thinking
Interpersonal Communication
Flexible and Adaptable
Research and trend analysis
[Type] marketing
Business Development
Project Management
Business process mapping
Predictive modeling
Data analysis
Software
MS SQL
Tableau
BI Tools
MS Office Suite
Timeline
Sr Digital Product Manager
First Tech Federal Credit Union
11.2017 - Current
Senior Business Systems Analyst
Cisco Systems, Inc
04.2014 - 11.2017
Lead IT Business Analyst
Apple Inc
02.2012 - 03.2014
Business Systems Analyst
Cisco Systems, Inc
10.2011 - 02.2012
Bachelor - Management Information System
North South University
Project Management Professional Certification - undefined
De Anza College