Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Interests
Timeline
Generic

M. Ramakrishna

Waterbury,USA

Summary

Graduate student in Data Analytics with 2.5+ years of hands-on experience in operations, data reporting, and dashboarding at ADP. Proficient in SQL, Power BI, and Python. Skilled in uncovering insights to improve organizational outcomes, especially in U.S. health and benefits insurance analytics.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Process Associate – Health & Benefits

ADP India
01.2021 - 10.2023
  • - Analyzed, validated, and processed high-volume data related to U.S. employee health insurance plans.
  • - Worked with major U.S. insurance carriers like Aetna, Blue Cross Blue Shield (BCBS), and National General.
  • - Managed service inbox using Intelligent Queue (Wizard) and handled ticket escalation.
  • - Designed and maintained Excel/Power BI dashboards for productivity and KPI tracking.
  • - Collaborated with client teams via IS Apps and Client Engagement Hub for benefits updates and support.

IT Consultant

V Believe Consulting Services Pvt. Ltd
01.2022 - 11.2022
  • - Provided technology consulting for clients.
  • - Managed database workflows and supported technical onboarding and automation using SQL and Java.
  • - Provided strategic advice on using technology to achieve goals.
  • - Understood customer requirements and business objectives.
  • - Managed IT initiatives and collaborated with in-house technical staff.
  • - Designed IT systems and networks, ensuring the right architecture and functionality. Supported new technology implementations.
  • - Trained users in new and existing IT Systems.
  • - Assisted with technical issues.

Bench Sales Recruiter

Innovapath IT Solutions Pvt. Ltd
10.2019 - 08.2020
  • - Coordinated U.S. hiring processes, created job descriptions, and tracked candidate placements.
  • - Identified future hiring needs and designed job descriptions.
  • - Coordinated with the HR team to fill the positions.
  • - Designed job descriptions based on requirements.
  • - Negotiated Tax and Rates.

Education

Master of Science - Data Analytics

Indiana Wesleyan University
Marion, IN
05.2025

Postgraduate Diploma - Management – Marketing & Business Analytics

AICTE Approved Institution
05.2022

Bachelor of Electronics and Computer Science - undefined

Bhavan’s Vivekananda College of Science, Humanities & Commerce
05.2019

Skills

  • Languages: Python, SQL, Java, C
  • Tools: Power BI, Tableau, Excel, SPSS, Jupyter Notebooks
  • Databases: Oracle, MySQL
  • CRM & Workflow: IS Apps, Client Engagement Hub, Wizard
  • Other: Data Cleaning, KPI Reporting, Dashboard Design

Certification

  • - Google Data Analytics – Coursera
  • - Programming in Java – Coursera
  • - Advanced Excel – Internshala
  • - Digital Marketing Internship – AVIT PRO

Languages

- Bilingual: English, Telugu, Hindi

Hobbies and Interests

- Traveling, - Playing Cricket

Interests

  • Participating in cultural exchange programs and homestays
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Learning new cooking techniques and expanding my culinary skills
  • Strategy Games
  • Backpacking and Hiking

Timeline

IT Consultant

V Believe Consulting Services Pvt. Ltd
01.2022 - 11.2022

Senior Process Associate – Health & Benefits

ADP India
01.2021 - 10.2023

Bench Sales Recruiter

Innovapath IT Solutions Pvt. Ltd
10.2019 - 08.2020

Postgraduate Diploma - Management – Marketing & Business Analytics

AICTE Approved Institution

Bachelor of Electronics and Computer Science - undefined

Bhavan’s Vivekananda College of Science, Humanities & Commerce

Master of Science - Data Analytics

Indiana Wesleyan University

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