Maria Ramirez
Roseville,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
2
2
years of professional experience
Work History
Courtesy Clerk
Nugget Market Inc.
10.2023 - Current
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and tidy checkout area to optimize service delivery.
- Responded to customer calls and emails to answer questions about products and services.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Volunteer
Our Lady Of Guadalupe Parish
07.2022 - Current
- Processed returns and exchanges purchased by customers to provide assurance and manage expectations.
- Gathered, organized and input information into digital database.
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow coworkers.
Education
Associate in Social Sciences -
Sierra College
Rocklin, CA05.2024
Bachelors in Social Work - Social Work
California State University - Sacramento
Sacramento, CA05.2024
High School Diploma -
Oakmont High School
Roseville, CA07.2022
Skills
- Professional ethics
- Time Management
- Active Listening
- Decision-Making
- Analytical Thinking
- Supervision and leadership
- Critical Thinking
- Project Planning
Affiliations
- NASW
Languages
Spanish
Native or Bilingual
ASL
Limited Working
Timeline
Courtesy Clerk
Nugget Market Inc.
10.2023 - Current
Volunteer
Our Lady Of Guadalupe Parish
07.2022 - Current
Associate in Social Sciences -
Sierra College
Bachelors in Social Work - Social Work
California State University - Sacramento
High School Diploma -
Oakmont High School