Mackey Wesner
Vail,CO
Summary
Experienced professional with strong business and financial acumen, innovative mindset, and over 6 years of hands-on experience as a Manager in a globally recognized organization. Adept at developing and implementing strategies that improve customer satisfaction and increase profit. Experienced in driving team performance, developing relationships, and ensuring compliance with regulations. Proven performance in management, leadership and communication. Detail-oriented ready to make an immediate contribution to VRC, Ouray market
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Services
Vacation Rental Collective
02.2024 - Current
- Explained amenities of property to guests and proactively maintained current knowledge of guest services status.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Delivered excellent guest services by answering inquiries from visitors.
- Used downtime between customer orders to fulfill other guest services.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Association Manager
EastWest
06.2022 - 11.2023
- Served as primary liaison between members, corporate sponsors and other external contacts representing the association's interests
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Enforced compliance with community regulations and guidelines.
Manager of Operations
Vacation Resorts International
05.2018 - 06.2022
- Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and implemented strategies to maximize customer satisfaction.
Director of Customer Success
Vacation Resorts International
02.2019 - 06.2022
- Researched competitive landscape to assess potential threats and opportunities
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science (B.S.) in Applied Psychology -
Guilford College
Greensboro, NC05.2013
Skills
- Critical Thinking
- Complex Problem-Solving
- Vendor Relationship Development
- Program Improvements
- Business Strategies
- Guest services assistance
- Luxury guest services expertise
- Workflow Optimization
Certification
- M-100
- Project Management
Locations
- Vail, CO
- Avon, CO
- Naples, FL
- Greensboro, NC
Timeline
Guest Services
Vacation Rental Collective
02.2024 - Current
Association Manager
EastWest
06.2022 - 11.2023
Director of Customer Success
Vacation Resorts International
02.2019 - 06.2022
Manager of Operations
Vacation Resorts International
05.2018 - 06.2022
Bachelor of Science (B.S.) in Applied Psychology -
Guilford College
- M-100
- Project Management
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