Hi, I’m
Melissa Paniccia
Golden,CO
Summary
Dynamic leader with a proven track record of performance management. Initiated programs that significantly improved customer satisfaction and retention rates. Skilled in cross-functional collaboration and complex problem solving, resulting in substantial revenue growth and enhanced operational efficiency.
Overview
14
years of professional experience
Work History
Evolve Vacation Rental
Manager, Dedicated Advisors,
05.2024 - Current
Job overview
- 2025 Q1 Excellence Award recipient.
- Achieved retention and revenue goals through strategic team management.
- Supervised daily operations to ensure effective workflow and collaboration.
- Coached and mentored team members to elevate job performance standards.
- Conducted performance evaluations to support employee development initiatives.
- Implemented operational policies that streamlined processes and improved productivity.
Evolve Vacation Rental
Owner Growth Enablement Manager,
05.2023 - 05.2024
Job overview
- 2023 Annual Peak Performance Award recipient.
- Created and facilitated workshops and training sessions to enhance product knowledge, industry trends, and best practices.
- Implemented process improvements, resulting in increased operational efficiency.
- Collaborated with marketing to align messaging and sales strategies effectively.
Evolve Vacation Rental
Manager, Sales - Nesting,
12.2022 - 04.2023
Job overview
- Pioneered an in-depth, 8-week training and coaching program for new sales representatives to enhance knowledge, improve initial job performance, and expedite the ramping period.
- Developed standard operating procedures to improve efficiency in daily tasks.
- Analyzed performance data to identify areas for process improvement and training needs.
Evolve Vacation Rental
Manager, Sales,
10.2021 - 12.2022
Job overview
- Evaluated business performance and provided coaching through 1:1s, weekly strategic meetings, call reviews, and training sessions to improve team sales capabilities.
- Organized team-building activities to foster camaraderie and a positive workplace culture.
- Recognized achievements through programs aimed at enhancing morale and retention.
FCM Travel Solutions
Senior Global Account Manager,
03.2017 - 08.2021
Job overview
- 2020 Annual Achievement Award recipient.
- Managed a portfolio with an average annual travel spend of $100 million, overseeing teams across 40 countries.
- Developed and executed comprehensive, company-wide corporate travel management business plans for clients to achieve measurable objectives.
- Conducted quarterly and annual reviews, analyzing client travel programs for improvements.
- Provided visibility into travel programs, enhancing negotiation leverage with preferred suppliers.
Fathom Travel
Business Development Manager,
07.2016 - 12.2016
Job overview
- Generated lead lists by conducting industry research to identify new buyers.
- Secured new business through cold-calling, in-person sales meetings, and attendance at trade shows across US.
- Developed client relationships to assess business needs and enhance service offerings.
Globus Family of Brands
Supervisor, Sales & Service,
07.2014 - 07.2016
Job overview
- Increased team sales revenue by 19% through strategic initiatives and performance coaching.
- Designed and implemented a custom CRM system to enhance follow-up on sales leads.
- Restructured associate sales training programs by identifying gaps in performance metrics.
- Fostered competitive work environment by introducing engaging games and incentives.
Warkwick Denver HotelDenver, Colorado
Sales Manager,
07.2011 - 12.2013
Job overview
- Exceed budgeted sales goals, and tripled production in both government and SMERF markets within six months.
- Fostered relationships with key clients to promote loyalty and repeat business.
- Identified prospects by mapping specific business and buying tendencies of the existing customer base.
- Solicited new business through phone sales, in-person sales consultations, and trade show/networking event attendance.
Education
State University of New York, Institute of Technology
Business Administration
University Overview
- Presidential Scholarship
- Phi Theta Kappa, National Collegiate Honor Society
Skills
- Employee training and development
- Performance analysis and management
- Team building
- Policy implementation and development
- Sales strategy alignment
- Process improvement
- Cross-functional collaboration
- Documentation and reporting
- Data analysis
Timeline
Manager, Dedicated Advisors,
Evolve Vacation Rental
05.2024 - Current
Owner Growth Enablement Manager,
Evolve Vacation Rental
05.2023 - 05.2024
Manager, Sales - Nesting,
Evolve Vacation Rental
12.2022 - 04.2023
Manager, Sales,
Evolve Vacation Rental
10.2021 - 12.2022
Senior Global Account Manager,
FCM Travel Solutions
03.2017 - 08.2021
Business Development Manager,
Fathom Travel
07.2016 - 12.2016
Supervisor, Sales & Service,
Globus Family of Brands
07.2014 - 07.2016
Sales Manager,
Warkwick Denver Hotel
07.2011 - 12.2013
State University of New York, Institute of Technology
Business Administration
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