Ma Jacobo
Pleasant Hill,CA
Summary
Dynamic and detail-oriented professional with a proven track record at FedEx Express, excelling in package handling and customer service. Skilled in logistics and time-sensitive deliveries, I effectively managed routes and trained new couriers, enhancing operational efficiency and ensuring customer satisfaction. Committed to safety and teamwork, I consistently delivered results under pressure.
Overview
23
23
years of professional experience
Work History
Currier
Fedex Express
Pacheco Ca
04.2023 - Current
- Delivered packages efficiently and on time, ensuring customer satisfaction.
- Operated handheld scanning devices for tracking shipments accurately.
- Followed safety protocols to maintain a secure working environment.
- Communicated with customers to resolve delivery issues promptly.
- Managed route planning for optimal delivery efficiency and reduced delays.
- Assisted in training new couriers on operational procedures and safety guidelines.
- Collaborated with team members to streamline package handling processes.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Delivered wide range of items, from documents to large parcels, showcasing versatility.
Packege Handeler
Fedex Express
Oaklan Ca
04.2021 - 01.2023
- Operated material handling equipment to ensure safe and efficient package movement.
- Loaded and unloaded freight, maintaining compliance with safety regulations and protocols.
- Assisted in inventory management, tracking shipments and verifying accuracy of incoming and outgoing packages.
- Collaborated with team members to optimize workflow, enhancing overall operational efficiency.
- Trained new employees on safety procedures and operational best practices for handling packages.
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Reduced damaged goods by employing safe packaging methods and materials.
- Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
Cashier
CINCO DE Mayo Restaurant
Concord Ca
04.2003 - 04.2021
- Processed customer transactions accurately and efficiently using POS system.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Handled customer inquiries, resolving concerns with professionalism and courtesy.
- Collaborated with team members to ensure timely service during peak hours.
- Provided support in training new staff on cash handling procedures and restaurant policies.
- Maintained accurate cash drawer balances at end of shifts through diligent record-keeping.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Loma Vista Adult School
Concord CaSkills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Package handling
- Clean driving record
- Valid Driver's license
- Time sensitive deliveries
- Heavy lifting
- Package pickup and delivery
- Logistics and transportation
- Package delivery and Pick-up
- Loading and unloading
- Local routes
- Schedule adherence
- Multitasking and organization
- Team collaboration
- Defensive driving
- Delivery scheduling
- Courier training
Languages
Spanish
Native or Bilingual
Timeline
Currier
Fedex Express
04.2023 - Current
Packege Handeler
Fedex Express
04.2021 - 01.2023
Cashier
CINCO DE Mayo Restaurant
04.2003 - 04.2021
High School Diploma -
Loma Vista Adult School