Highly ambitious Analytics Manager, proficient in various tools used for profitability analysis, data analysis, forecasting, process improvement, and logistics network optimization. Currently seeking the opportunity to lead a data analytics team and facilitate the achievement of financial goals.
Overview
7
7
years of professional experience
Work History
Manager, Profile Management
DHL eCommerce Solution (Americas)
05.2021 - Current
Lead cyclical Customer Profitability analysis and discussions with cross-functional teams to make key business decisions.
Support strategic projects to improve Profitability Reporting (e.g. Fuel Surcharge, DIM Sampling).
Achievement 2023 Savings $3M via creation of new processes to support and act upon Customer Profitability analysis 2024 Savings ~$7.6M.
Personal gains Leadership experience with upper management, and the ability to balance the prioritization of short and long-term goals.
Manage Operations Reporting
Shape, manage, lead, and coordinate projects/initiatives with various groups such as: Ops, Commercial, Engineering, Quality, Transportation, QS, Product MGT, IT, etc.
Lead handling cost analysis used to measure profitability and conduct yearly action planning and develop team of analysts that provide insights using Intelligence tools (i.e. MSSQL Server, Tableau).
Troubleshoot and provide key business guidance to IT on issues that disrupt the flow of data and reporting used to manage the business.
Achievement Key input for profitability analysis and reaction, Network Capacity Management (cross-functional team) to maintain Quality and provide visibility for decision making regarding Sales and Network Development.
Senior Operations Analyst
DHL eCommerce Solution (Americas)
02.2018 - 05.2018
Support a wide range of projects including Ops Budgeting, Forecasting, Peak Planning, Transportation, Incentive Programs, Month End Financials, Commercial Pricing Compliance, Intl Ops Analysis, Intl Product Management and Intl Efficiency improvement.
Identify and develop reporting solutions (SQL, Tableau, Excel) to facilitate the improvement of routing efficiency, labor efficiency, and product performance.
Lead training for new employee and onboarding.
Manage and maintain objects in SQL Server databases and improvement of skills from basic to intermediate.
Personal gains SQL training project, teamwork and business experience.
Operations Analyst
Feb 2015 - Feb 2017
Education
Bachelor of Science - Industrial and System Engineering, Minor in International Affairs
Georgia Institute of Technology
Atlanta, GA
06.2014
Skills
Skills leadership, teamwork, interpersonal/communication, process improvement, client relationships
Proficient in: Microsoft Office, Excel, Power BI, Tableau SQL, data manipulation, database schemas, Project Analysis, Cost-Benefit Analysis, Risk Analysis, Operations Analysis
Awards
Graduated with Honor
Faculty Honors Spring 2012, Spring 2013, Fall 2013,
Dean’s List: Spring 2009, Summer 2012, Fall 2012, Spring 2014, Fall 2014
Languages
Languages: English (fluent), Spanish (working proficiency)
Timeline
Manager, Profile Management
DHL eCommerce Solution (Americas)
05.2021 - Current
Senior Operations Analyst
DHL eCommerce Solution (Americas)
02.2018 - 05.2018
Bachelor of Science - Industrial and System Engineering, Minor in International Affairs