Ma'Aliyah Myers

• Managed appointment scheduling efficiently to ensure timely service for all clients.
• Established lasting relationships with clients through excellent communication and customer service skills.
• Provided exceptional hair styling services, including cuts, color, extensions, and updos.
• Increased sales by 10% of revenue.
• Completed thorough consultations with clients to determine their desired look and make appropriate recommendations.
• Implemented safe sanitation practices according to state regulations to maintain a healthy environment for staff and clients.
• Answered phone calls and emails to schedule client appointments.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Processed payments, entering sales in register for prompt customer service.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

• Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Increased sales by 5% in revenue.
• Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
• Mentored team members, fostering a collaborative environment that encouraged skill development and teamwork.
• Provided exceptional customer service, ensuring client satisfaction and repeat business.
• Used social media platforms to promote salon and services.

Hair Salon Receptionist and Assistant

• Maintained cleanliness and organization of salon equipment and workstations.
• Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
• Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
• Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
• Performed light administrative duties such as answering phones, filing client records, and managing incoming emails when necessary.
• Contributed to a positive work atmosphere by fostering strong relationships among team members through open communication and teamwork.

Hair Salon Manager

• Developed staff training programs to enhance skill sets and improve service techniques.
• Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
• Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
• Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
• Worked to continuously increase salon business through effective sales, service, and operations policies.
• Maintained general appointment calendar and set shift schedules.
• Prepared billings and estimates for customers.
• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.

Licensed Hairstylist Booth Renter

• Executed diverse hairstyling techniques, including cutting, coloring, and styling for various client needs.
• Maintained cleanliness and organization of salon space to ensure compliance with health standards.
• Cultivated strong relationships with clients through exceptional service and follow-up communications.
• Managed appointment scheduling to optimize time management and reduce client wait times.
• Leveraged social media platforms for marketing services, enhancing online presence and attracting new clients.
• Built a solid rapport with fellow stylists in the salon encouraging collaboration whenever possible to create a positive work atmosphere.
• Participated in promotional events within the community resulting in increased visibility for the salon among potential new clients.
• Maintained detailed records of client services, preferences, and contact information for future appointments and followups.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Processed payments, entering sales in register for prompt customer service.