Veronica Russell
Fresno,Ca
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
19
19
years of professional experience
Work History
Salon Licensed Cosmetologist (owner)
Twisted kreationz 559
01.2016 - Current
- Delivered positive customer experiences with proactive handling of requests or complaints.
- Achieve positive customer experiences with proactive handling of requests or complaints.
- Minimized infection risk by keeping stations and tools clean and sanitized.
- Attracted potential customers by marketing products and services.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Maintained accurate records of employee vacation time, personal days, and sick leave to ensure proper coverage at all times.
- Set schedules for Number staff by planning and designating shifts and hours.
- Implemented an improved tracking system for client appointments, leading to fewer cancellations and rescheduled meetings.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
Direct Care Aide
Davis care homes
06.2011 - 02.2016
- Helped clients to gain independence and quality of life through company services.
- Wrote reports detailing support and service provided throughout each shift.
- Guided clients in administering proper dose and timing of medications.
Medical Assistant
Lqmg
01.2006 - 04.2010
- Achieved intakes, including measuring vital signs and documenting symptoms.
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Direct Care Aide
The mentor network
04.2007 - 06.2009
- Accounted for reports detailing support and service provided throughout each shift.
- Helped clients to gain independence and quality of life through company services.
- Treated clients with kindness, dignity and respect at all times.
Education
Certification - Texture hair
Paul Mitchell the School
Fresno, CaCertification - Barber
Milan
Fresno, Ca02.2015
Certification -
Institute of technology
Fresno, Ca01.2005
Associate of Science (A.S.) - undefined
Fresno City College
Fresno, CaSkills
- Client education
- Problem solving
- Good communication
- Vital signs documentation
- Attention to detail
- Problem-solving
- Office administration
- Deadline oriented
- Task delegation
- Meeting scheduling
- Calendar management
- Travel arrangements
- Deadline management
- Teamwork
- Teamwork and collaboration
Timeline
Salon Licensed Cosmetologist (owner)
Twisted kreationz 559
01.2016 - Current
Direct Care Aide
Davis care homes
06.2011 - 02.2016
Direct Care Aide
The mentor network
04.2007 - 06.2009
Medical Assistant
Lqmg
01.2006 - 04.2010
Certification - Texture hair
Paul Mitchell the School
Associate of Science (A.S.) - undefined
Fresno City College
Certification - Barber
Milan
Certification -
Institute of technology
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