Summary
Overview
Work History
Education
Skills
Timeline
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Maaraam Lott

Atlanta,GA

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

3
3
years of professional experience

Work History

Material Handler

Geodis
College Park, GA
08.2024 - Current
  • Receives and distributes incoming materials to designated areas.
  • Inspects materials for any damages or defects upon receipt.
  • Verifies accuracy of shipments against purchase orders and invoices.
  • Prepares outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
  • Sorts cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Packs boxes and stock using organizational guidelines.
  • Uses scanners to track parcel information, condition or receipt.

Auditor

GXO Logistics
Austell, GA
11.2023 - 06.2024
  • Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
  • Conducted risk assessments to identify potential areas of fraud or non-compliance.
  • Assisted in preparing audit plans based on established objectives and standards.
  • Provided guidance on improving internal controls over business processes.
  • Ensured timely completion of all assigned tasks within set deadlines.

Picker/Packer

Future Forwarding
Hapeville, GA
03.2023 - 11.2023
  • Utilized hand-held scanners to scan barcodes and enter data into the system.
  • Labeled, sorted, and organized packages for efficient delivery.
  • Inspected merchandise for damages or defects prior to packaging it up for shipping out.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.

Package Handler

FedEx
Ellenwood, GA
04.2022 - 03.2023
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Inspected packages for damages or defects and recorded any issues found.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Delivered parcels to homes and businesses within specified time frames.

Customer Service Representative

Kroger
Lake City, GA
06.2021 - 07.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Morrow High School
Morrow, GA
06-2022

Skills

  • Data Collection
  • Complaint resolution
  • Product Knowledge
  • Inbound and Outbound Calling
  • Problem Resolution
  • Customer consulting
  • Quality Control
  • Adaptive team player
  • Computer Proficiency
  • Positive and professional
  • Report creation
  • Inventory Tracking
  • Attention to Detail
  • Data Entry

Timeline

Material Handler

Geodis
08.2024 - Current

Auditor

GXO Logistics
11.2023 - 06.2024

Picker/Packer

Future Forwarding
03.2023 - 11.2023

Package Handler

FedEx
04.2022 - 03.2023

Customer Service Representative

Kroger
06.2021 - 07.2022

High School Diploma -

Morrow High School

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Maaraam Lott