Gabrielle Russell
Newark,OH
Summary
Human Resource Analyst with 8+ years experience in customer support and recently received my Google Data Analytics certificate with Merit America and completing a bachelors degree in business administration with human resource management through Western Governors University . Experienced in Microsoft tools, attention to detail, problem-solving, and reporting with expertise in excel, spreadsheets, data visualization, recruitment, training and hr compliance. Seeking a human resource/customer support role with opportunities in the HR field, including recruitment, training and development, and human resource analysis.
Overview
8
8
years of professional experience
Work History
Material Handler
Harry and David
07.2020 - Current
- Assemble up to 300 packages daily per manufacturer instructions, scanning barcodes into computer systems while ensuring operational readiness for departments in shipping and configurable packing earning 100 percent accuracy
- Manage specialized online orders using a tracking Rf (Radio frequency) scanner using Systems Applications and Products (SAP) in data processors for picking and shipping, ensuring my results were accurate for time efficiency
- Participate in teamwork, assisting the supervisor in leading a group of 5 or 7 new employees with training and demonstrating manufacturing processes that promoted me becoming an official trainer and with hundred percent accuracy results
HR Workforce Coordinator
1800 Flowers
02.2020 - 10.2021
- Implemented comprehensive attendance systems, using spreadsheets and graphs to report attendance data to the human resource department while also improving record traceability for 5 employees weekly
- Oversaw HR processes, including new hire integration and multi-day onboarding meetings to help lower employee turnover rate by 10 percent
- Assisted in job fairs and by helping sign up new potential employees for the company and created direction and an optimistic outlook for candidates looking for job opportunities within the company
Crew Trainer
Raising Canes Ohio
04.2018 - 07.2020
- Trained new crew members on business processes
- Improved operational efficiency and team cohesion enhancing the accuracy of orders and satisfaction with
customers, leading to an increase in traceability of new employees by five percent quarterly - Mentored 5 junior employees boosting their overall performance
- Ensuring food safety compliance which helped enhanced overall restaurant hygiene and safety
Head Hostess
IHOP Restaurants LLC
11.2016 - 05.2018
- Supported staff to ensure dining area readiness
- Enhancing guest satisfaction and operational efficiency that optimized table turnover rate, reducing wait times
and improving guest experience - Managed reservations to balance scheduling to prevent overbooking and ensuring smooth service
- Lending a helping hand supervising table turnover and seating while maintaining customer happiness and
efficient flow through over busiest business hours
Education
B.S. - Business Administration in HR Management
Western Governors University
12.2026
Google Data Analytics Certificate -
Merit America
11.2024
Associate Degree - Human Resource Management
Central Ohio Technical College
Newark, Ohio04.2021
Skills
- Spreadsheets
- SQL (BigQuery)
- Tableau
- Data Collection
- Data Cleaning
- Data Structures
- Data Analysis
- Data Visualization
- Data Ethics
- Google Workspace
- Zoom
- Kaggle
- Microsoft Excel
- Problem-Solving
- Collaboration
- Communication
- Recruiting
- Compliance
- Training development
- Orientation preparation
- Talent Acquisition
Timeline
Material Handler
Harry and David
07.2020 - Current
HR Workforce Coordinator
1800 Flowers
02.2020 - 10.2021
Crew Trainer
Raising Canes Ohio
04.2018 - 07.2020
Head Hostess
IHOP Restaurants LLC
11.2016 - 05.2018
Google Data Analytics Certificate -
Merit America
Associate Degree - Human Resource Management
Central Ohio Technical College
B.S. - Business Administration in HR Management
Western Governors University
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