Khrysten McKinney
Memphis ,TN
Summary
Dynamic professional with extensive experience at Nike Warehouse, excelling in team leadership and operational efficiency. Proven track record in enhancing workflow and customer satisfaction through effective conflict resolution and data management. Skilled in Microsoft Excel and committed to fostering a collaborative team environment, driving productivity and achieving shared goals.
Overview
11
11
years of professional experience
Work History
Material Handler
Nike Warehouse
Memphis, TN
05.2015 - 06.2020
- Operated material handling equipment to transport products efficiently within warehouse environment.
- Sorted and organized inventory to streamline order fulfillment process and enhance accessibility.
- Maintained accurate records of stock levels and assisted in cycle counts for inventory management.
- Collaborated with team members to optimize workflow and reduce processing times on shipping tasks.
- Packed items into appropriate containers for shipment.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Supported production line with timely material supply, keeping operations running without interruptions.
- Increased customer satisfaction by accurately and promptly processing orders.
Team Leader
Nike Warehouse
Memphis, TN
08.2017 - 08.2019
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices for inventory management and order fulfillment.
- Implemented process improvements that enhanced operational efficiency and reduced delays in shipping.
- Coordinated with cross-functional teams to optimize supply chain processes and resolve logistical challenges.
- Monitored performance metrics, providing feedback to team members to drive productivity and accuracy.
- Developed training materials to enhance onboarding experience for new hires in warehouse operations.
- Led regular team meetings to communicate objectives, address concerns, and foster a collaborative environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Assisted in recruitment to build team of top performers.
Customer Service Representative
UT Medical Group
Memphis, TN
07.2020 - 01.2026
- Provided exceptional customer support to patients and families, ensuring positive experiences.
- Handled inquiries and concerns through multiple communication channels, demonstrating adaptability.
- Utilized electronic health records system to update patient information accurately and efficiently.
- Assisted team in resolving complex issues, fostering collaboration among departments.
- Educated patients on medical services and procedures, enhancing understanding and satisfaction.
- Trained new staff on customer service protocols and best practices, improving team performance.
- Conducted follow-up calls to ensure patient satisfaction and address any lingering concerns.
- Streamlined appointment scheduling process, reducing wait times for patients significantly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Fairley High School
Memphis, TNNursing
Southwest Community College
Memphis, TNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Client relations
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Appointment scheduling
- Paperwork processing
- Team development
- Documentation
- Data collection
- Microsoft PowerPoint
- Spreadsheets
- Business development
- Warehousing functions
Timeline
Customer Service Representative
UT Medical Group
07.2020 - 01.2026
Team Leader
Nike Warehouse
08.2017 - 08.2019
Material Handler
Nike Warehouse
05.2015 - 06.2020
High School Diploma -
Fairley High School
Nursing
Southwest Community College