MAARIA GOODSON
Columbia,SC
Summary
Experienced in handling patient inquiries, Warehouse material and environment, providing support in a healthcare setting. Utilize strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures contributes to efficient and effective service delivery. Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon Lab126
Blythewood, SC
03.2025 - 03.2026
- Operated material handling equipment to facilitate efficient product movement throughout warehouse.
- Coordinated inventory management processes to maintain accurate stock levels and optimize storage space.
- Trained new associates on safety protocols and operational procedures to enhance team productivity.
- Streamlined order fulfillment process by implementing best practices for picking and packing operations.
- Monitored quality control measures to ensure compliance with company standards and reduce errors.
- Led initiatives to improve workflow efficiency, resulting in faster turnaround times for shipping orders.
- Conducted regular inspections of equipment and facilities to uphold safety regulations and minimize downtime.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assembled pallets and crates for secure transportation of materials.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Patient Advocate
UnitedHealth Group
09.2022 - 11.2024
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Developed patient-centered care plans to meet individual needs.
- Maintained patient records and updated electronic health systems to safeguard data.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Remote
Member Care Chat Representative
Remx
12.2020 - 09.2022
- Responded to member inquiries through live chat in a timely, professional, and empathetic manner.
- Assisted with account questions, service issues, billing, plan benefits, and troubleshooting.
- Guided members through website navigation, claims status, or appointment scheduling processes.
- Clearly explain plan coverage, benefits, procedures, and next steps to members.
- Empowered members with knowledge to self-manage their accounts when appropriate.
- Addressed inquiries related to providers, prescriptions, prior authorizations, and claims status.
- Explain complex benefit structures in simple terms, including copays, deductibles, and coverage limits.
- Remote
Medical Claims Processor
Centene
03.2019 - 12.2020
- Verified patient insurance coverage and benefits for medical claims.
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
- Researched and resolved complex medical claims issues to support timely processing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Assessed medical claims for compliance with regulations and corrected discrepancies.
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Remote
Education
High School Diploma - undefined
Blythewood High School
Columbia, SCSkills
CRM software
Empathy display
Quick typing
Language fluency
Customer service
Warehouse Associate
Team Lead
Problem-solving skills
Problem-solving
Computer skills
Excellent communication
Calm and professional under pressure
Customer service excellence
Understanding customer needs
Shipping and receiving
Calm under pressure
Active listening
Adaptability and flexibility
Money handling
Teamwork skills
Relationship building
Customer relations
Microsoft office
HIPAA compliance
Insurance verification
Patient confidentiality
Medical terminology
Medical billing
Patient rights
Eligibility determination
Medicaid
Patient advising
Patient registration
Data entry
Electronic health records
Payment processing
Insurance billing
Timeline
Warehouse Associate
Amazon Lab126
03.2025 - 03.2026
Patient Advocate
UnitedHealth Group
09.2022 - 11.2024
Member Care Chat Representative
Remx
12.2020 - 09.2022
Medical Claims Processor
Centene
03.2019 - 12.2020
High School Diploma - undefined
Blythewood High School