MaAsia Edson
Douglasville,GA
Summary
Accomplished Store Manager at Monro with a proven track record in customer relations and problem-solving. Excelled in multitasking and organization, leading to enhanced store operations and employee performance. Demonstrated expertise in strategy and mentorship, significantly improving client retention and business growth. Skilled in both customer service and marketing, achieving results beyond expectations.
Overview
11
11
years of professional experience
Work History
Store Manager
Monro
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Bartender
Cues
06.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Commercial Sales Manager
AutoZone
08.2019 - 01.2024
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
General Service Technician
Mr. Tyre
12.2018 - 06.2019
- Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
Lifeguard
Brevard County Ocean Rescue
05.2013 - 11.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Associate Of Arts - Associate
Brevard Community College
Palm Bay, FLHigh School Diploma - Cambridge Program
Heritage High School
Palm Bay, FL05.2018
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Delegation
- Strategy
- Guidance
- Mentorship
- Ethics
- Marketing
Timeline
Store Manager
Monro
02.2024 - Current
Bartender
Cues
06.2023 - 03.2024
Commercial Sales Manager
AutoZone
08.2019 - 01.2024
General Service Technician
Mr. Tyre
12.2018 - 06.2019
Lifeguard
Brevard County Ocean Rescue
05.2013 - 11.2018
Associate Of Arts - Associate
Brevard Community College
High School Diploma - Cambridge Program
Heritage High School
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